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Center for Curriculum and Transfer Articulation
Reservations and Sales Overview
Course: AIR101

First Term: 2008 Summer I
 Lecture   2 Credit(s)   2 Period(s)   2 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview concepts of reservations and sales for airline booking agents. Includes guidelines on dealing with people with disabilities, reservations for cabin pets, and military fares. Introduction to fare displays and booking rules



MCCCD Official Course Competencies
1. Describe communication techniques when interacting with people with disabilities. (I)
2. Fulfill special meal, service, or equipment requests. (I)
3. Review guidelines and requirements for cabin pets. (I)
4. Describe steps to make a reservation using compensation voucher. (II)
5. List rules regarding military, government, and proprietary fares. (II)
6. Process gift certificate purchasing calls. (III)
7. Familiarize with electronic services available to customers. (III)
8. Interpret general pricing fare displays. (IV)
9. Explain surcharges. (IV)
10. Explain booking and change rules to passengers. (IV)
11. Use global pricing procedures. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Special Service
   A. People with Disabilities
      1. Communication Techniques
      2. Air Carrier Access Act (ACAA)
      3. Advance Notice
      4. Personal Equipment
   B. Passenger of Size
   C. Other Requests
      1. Wheelchair
      2. Special Meal
      3. Meet-and-Assist
   D. Cabin Pets
II. Vouchers and Exclusive Fares
   A. Compensation Vouchers
      1. Awards
      2. Vouchers
   B. Military and Government Fares
   C. Proprietary Price
III. Other Products and Services
   A. Gift Certificate
      1. Selling
      2. Reservation
   B. Electronic Services
      1. Web Site
      2. Self-Service
IV. Global Pricing
   A. General Pricing
      1. Fare Displays
      2. Quick Quote
   B. Itinerary Pricing
      1. Taxes
      2. Stopovers
      3. Surcharges
   C. Fare Rules
      1. Web Site
      2. Self-Service
IV. Global Pricing
   A. General Pricing
      1. Fare Displays
      2. Short Access
      3. Quick Quote
   B. Itinerary Pricing
      1. Taxes
      2. Stopovers
      3. Surcharges
   C. Fare Rules
 
MCCCD Governing Board Approval Date:  5/27/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.