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Center for Curriculum and Transfer Articulation
Reservation/Booking Procedures
Course: AIR160

First Term: 2023 Fall
 Lecture   3.0 Credit(s)   3.0 Period(s)   3.0 Load  
Subject Type: Occupational
Load Formula: S - Standard Load


Description: Overview of reservation/booking procedures. Includes use of availability displays, seating assignments, booking procedures, and fare rules as well as fare pricing and selling. Communication skills also covered.



MCCCD Official Course Competencies
1. Demonstrate effective communication skills. (I)
2. Explain documentation procedures required in the reservations process. (II)
3. Explain availability displays. (III)
4. Practice using availability displays. (III)
5. Define terms related to fares. (IV)
6. Identify various fare rules. (IV)
7. Explain procedures for pricing fares. (IV)
8. Summarize procedures for selling fares. (IV)
9. Describe procedures for locating the lowest possible fare. (IV)
10. Explain procedures for handling special requests. (V)
11. Schedule seat assignments. (V)
12. Summarize booking procedures. (VI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Communication skills
   A. Greeting
   B. Listening
   C. Call control
II. Reservation process
   A. Documentation/required information
   B. Procedures
III. Availability displays
   A. Definition
   B. Procedures
   C. Viewing
IV. Fares
   A. Terms
   B. Rules
   C. Pricing
   D. Selling
   E. Displays
   F. Lowest
V. Special services
   A. Overview
   B. Procedures
   C. Seat assignment
   D. Meals
VI. Booking
   A. Overview
   B. Procedures
   C. Types
 
MCCCD Governing Board Approval Date: April 25, 2023

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.