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Center for Curriculum and Transfer Articulation
Productivity Customer Service
Course: CSR203

First Term: 2022 Spring
 Lecture   1.0 Credit(s)   1.0 Period(s)   1.0 Load  
Subject Type: Occupational
Load Formula: S- Standard


Description: Web-based productivity customer service. Includes tools and resources for managing productivity as well as troubleshooting procedures.



MCCCD Official Course Competencies
1. Compare and contrast various productivity tools and resources. (I)
2. Determine customer productivity need. (I)
3. Explain productivity troubleshooting procedures. (II)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Productivity
   A. Definition
   B. Tools
      1. Types
      2. Benefits
   C. Resources
      1. Types
      2. Use
      3. Availability
II. Services
   A. Accounts
      1. Security
      2. Compromised
   B. Troubleshooting
      1. Procedures
      2. Outcomes
 
MCCCD Governing Board Approval Date: November 23, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.