powered by
Center for Curriculum and Transfer Articulation
Customer Service for Web Hosting
Course: CSR173

First Term: 2022 Spring
 Lecture   2.0 Credit(s)   2.0 Period(s)   2.0 Load  
Subject Type: Occupational
Load Formula: S- Standard


Description: Introduction to web hosting products and customer services. Includes features and benefits of branding, productivity, presence, and marketing.



MCCCD Official Course Competencies
1. Differentiate between types of domain names. (I)
2. Differentiate between various types of registration. (I)
3. Explain the relationship between Domain Name Service (DNS) and email. (I-II)
4. Differentiate between domain transfer and account change. (I-II)
5. Compare and contrast various products and customer services. (I-IV)
6. Describe benefits of various office products. (II)
7. Define presence. (III)
8. Differentiate between types of hosting. (III)
9. Define information required to complete the File Transfer Protocol (FTP) process. (III)
10. Identify tools for Search Engine Optimization (SEO). (IV)
11. Explain features and benefits of email marketing. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Domains
   A. Names
   B. Registration
II. Productivity
   A. Email
      1. Types
      2. Purchase
      3. Setup
   B. Office
      1. Use
      2. Benefits
III. Presence
   A. Use
   B. Hosting
      1. Definition
      2. Domain Name Service (DNS)
      3. Type
   C. File Transfer Protocol (FTP)
      1. Required information
      2. Process
   D. Website
      1. Security
      2. Design services
IV. Marketing
   A. Search engine optimization
      1. Definition
      2. Function
      3. Tools
      4. Features
      5. Benefits
   B. Email
      1. Features
      2. Benefits
 
MCCCD Governing Board Approval Date: November 23, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.