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Center for Curriculum and Transfer Articulation
Rental and Condo/Unit Owner Property Insurance
Course: CSR122

First Term: 2025 Fall
 Lec + Lab   2.0 Credit(s)   3.0 Period(s)   3.0 Load  
Subject Type: Occupational
Load Formula: T - Lab Load


Description: Introduction to rental property and condo/unit owner insurance components, policies and procedures for the customer service representative. Covers systems and procedures for issuance, modification, and cancellation of policies as well as declined accounts. Also includes member policy update procedures.



MCCCD Official Course Competencies
1. Identify rental property and condo/unit owner insurance components. (I-III)
2. Explain rental policies, how they benefit the owner, and how they differ from homeowner policies. (I-III)
3. Review systems used and procedures for issuing and adjusting rental policies. (I-III)
4. Complete rental property and condo/unit owner insurance quotes. (I-III)
5. Modify existing rental property and condo/unit owner insurance policies. (I-III)
6. Explain reasons and the process for declining, canceling and rewriting rental policies. (I-III)
7. Describe resources available for differentiation of rental property and condo/unit owner insurance contracts. (I-III)
8. Demonstrate procedures for servicing rental and condo/unit owner policies including updating member policy information. (I-III)
9. Describe key components to the rental property and condo/unit owner insurance call. (I-III)
10. Respond to member rental property and condo/unit owner insurance premium inquiries. (I-III)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Rental Property Insurance (RPI)
   A. Components
      1. Structures
      2. Personal property
      3. Fair Rental Value (FRV)
      4. Liability/medical
   B. Vs. homeowners
      1. Differences
      2. Coverage
      3. Personal property
      4. Fair rental value
      5. Loss of use
   C. Issuance
      1. Procedures
      2. Policies
      3. Guidelines
   D. Service
      1. Types
      2. Procedures
      3. Policies
      4. Guidelines
   E. Benefits
II. Policy procedures
   A. Resources
      1. Types
      2. Use
   B. Quotes
      1. Screens
      2. Procedures
      3. Home characteristics
      4. Cost to rebuild
      5. Results review
   C. Modifications
      1. Types
      2. Systems
      3. Procedures
      4. Policies
      5. Guidelines
   D. Inquiries
      1. Types
      2. Procedures
   E. Cancel/rewrite
      1. Types
      2. Systems
      3. Procedures
      4. Policies
      5. Guidelines
   F. Declines
      1. Rationale
      2. Procedures
III. Call procedures
   A. Introduction
   B. Discovery
   C. Recommend solutions
   D. Establish values
   E. Ask for business
 
MCCCD Governing Board Approval Date: May 27, 2025

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.