Course: INS128 First Term: 2020 Summer
Final Term: Current
Final Term: 2021 Summer
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Lec + Lab 2.0 Credit(s) 4.0 Period(s) 4.0 Load
Credit(s) Period(s)
Load
Subject Type: OccupationalLoad Formula: T- Lab Load |
MCCCD Official Course Competencies | |||
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1. Define automobile insurance billing terminology. (I)
2. Navigate database screens associated with customer billing inquires. (I-II) 3. Use the call flow model to assist with customer billing needs. (I-II) 4. Access customer billing statements to resolve customer policy concerns. (I-V) 5. Determine customer information that is considered personal and confidential and to whom it may be released. (II) 6. Explain electronic billing options available to auto insurance customers. (II) 7. Summarize payment procedures for different types of billing concerns. (IV) 8. Identify appropriate payment methods. (IV) 9. Analyze payment statements to address customer inquiries. (IV-V) | |||
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements. | |||
MCCCD Official Course Outline | |||
I. Automobile insurance billing
A. Procedures B. Terminology C. Insurance policy coverages D. Database 1. Screens 2. Navigation 3. PolicyPro E. Customer status F. Bill plan 1. Overview 2. Types G. Payments H. Call flow model II. Billing inquiry procedures A. Customer verification 1. Confidentiality 2. Type of identification B. Resolution C. Documentation D. Follow-up E. Agent inquiry processing III. Electronic billing concerns A. Fund transfer B. Billing option C. Customer enrollment procedures D. Billing restrictions E. Account service documentation IV. Payment processing A. Billing statement B. Guidelines and policies C. Payment methods D. Overpayment E. Partial payment F. Endorsement billing issues G. Calculate payments V. Workstation A. Activation procedures 1. Network description 2. Operating system identification 3. Access profile considerations B. Basic computer operations 1. Applications 2. Screens 3. Logging on/off 4. Security/Passwords C. Intranet navigation 1. Homepage review 2. Archive location 3. Resource information location 4. Site feedback form location | |||
MCCCD Governing Board Approval Date: May 5, 2020 |