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Center for Curriculum and Transfer Articulation
Renters Valuable Personal Property Customer Service I
Course: CSR124

First Term: 2020 Spring
 Lec + Lab   2.0 Credit(s)   3.0 Period(s)   3.0 Load  
Subject Type: Occupational
Load Formula: T- Lab Load


Description: Introduction to renters valuable personal property insurance procedures for the customer service representative. Covers types of policies, coverages, and limits as well as issuance and billing procedures. Also includes member policy update procedures.



MCCCD Official Course Competencies
1. Define vocabulary related to renter/valuable personal property policies. (I)
2. Explain basics of renter policies. (I)
3. Describe renter policy benefits. (I)
4. Explain and demonstrate procedures for issuing a renter policy. (I)
5. Explain procedures for addressing renter policy billing issues. (II)
6. Complete billing procedures. (II)
7. Differentiate between long and short form billing procedures. (II)
8. Compare and contrast reasons for declines. (II)
9. Review and demonstrate procedures for completing renter policy declines. (II)
10. Describe procedures for servicing renter policies. (II)
11. Update member policy information. (II)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Renter policies
   A. Definition
   B. Coverage
      1. Covered perils
      2. Additional coverage
      3. Endorsements
      4. Moving and storage
      5. Dollar limits on property
   C. Deductibles
   D. Liability limits/claims
      1. Definition
      2. Medical
   E. Benefits
   F. Property Acquisition Coverage Conversation (PACCE)
II. Policy procedures
   A. Issuance call
      1. Introduction/setup
      2. Discovery
      3. Solutions
      4. Value
      5. Business
   B. Billing
      1. Long form
      2. Short form
      3. Tools
      4. Issues
   C. Payments
      1. Automatic
      2. Payment plans
   D. Customer inquiries
      1. Types
      2. Procedures
   E. Declines
      1. Definition
      2. Rationales
      3. Tools
      4. Procedures
      5. Risk rate
   F. Servicing
      1. Types
      2. Procedures
      3. Calls
 
MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.