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Center for Curriculum and Transfer Articulation
AppleCare: Apple Certified Mac Technician (ACMT)
Course: BPC262

First Term: 2020 Spring
Lec + Lab   3.0 Credit(s)   4.0 Period(s)   4.0 Load  
Subject Type: Occupational
Load Formula: T- Lab Load

Description: Prepares the students for the AppleCare technician exam: Apple Certified Mac Technician (ACMT) and to perform warranty level hardware repairs on Apple iOS devices.

MCCCD Official Course Competencies
1. Identify the characteristics and operating system compatibility of different Mac models. (I)
2. Demonstrate how to install the mac operating system. (II)
3. Summarize the process to manage user accounts, migration data and set up permissions in MacOS. (II, III, VI)
4. Compare the built in security feature and functions of the MacOS. (IV)
5. Evaluate the data privacy concerns that are presented when Location Services are enabled in MacOS devices. (IV)
6. Analyze the method for resetting a lost Extensible Firmware Interface (EFI) password. (IV)
7. Classify and isolate file system issues in MacOS. (V)
8. Interpret the symptoms that are a result of an System Management Controller (SMC) that is not functioning correctly. (VII)
9. Determine how to maximize battery life, safe handling of batteries, and safety precautions for a MacOS device. (VII, XI)
10. Describe how to use Time Machine in MacOS to create, restore, and manage a secure data backup. (VII)
11. Resolve network related issues. (VIII)
12. Model how to use troubleshooting tools and related procedures. (IX)
13. Interpret potential startup issues and associated fixes. (X)
14. Differentiate between the specialized tools, fixtures, and procedures required to service MacOS devices. (XI)
MCCCD Official Course Outline
I. Mac hardware
   A. Compatability
   B. Mac models
II. MacOS setup and maintenance
   A. Set up a drive
   B. Install the MacOS using the Mac App store
   C. Install the MacOS using the recovery method
   D. Data migration
   E. Setup assistant
III. MacOS user accounts
   A. Create and manage MacOS user accounts
   B. Managing and changing passwords
IV. MacOS security
   A. Security settings
   B. Gatekeeper
   C. FileVault 2
   D. Firewall
   E. Enable or disable Location Services
   F. Data privacy concerns
   G. Setting and using EFI passwords
   H. Recovering a lost EFI password
V. MacOS file system
   A. Files and folders at root and user levels
   B. Library folders
   C. File system issues
VI. MacOS permissions
   A. Permissions fundamentals
   B. Permissions issues and fixes
VII. MacOS fundamentals
   A. Data backups and restore using Time Machine
   B. Secure data backup
   C. Power management
   D. Power states
   E. System Management Controller
   F. Resetting the SMC
   G. AC power adapters
   H. Maximize battery life
VIII. MacOS networks
   A. Wired or wireless connections in Network Preferences
   B. Multiple network locations
   C. Network connectivity issues
   D. Secure file and printer sharing
IX. MacOS troubleshooting tools
   A. Troubleshooting tools
   B. Force quit
   C. Software updates
   D. Activity monitor
   E. System information
   F. Console
   G. Disk utility
   H. Terminal
X. Troubleshooting MacOS startup
   A. Stage 1: hardware
   B. Stage 2: firmware
   C. Stage 3: software
   D. Safe boot
   E. Startup issues and associated fixes
XI. Repair of all MacOS devices
   A. Hardware, software, environmental, or educational issues
   B. Systematic troubleshooting
   C. Safety concerns
   D. Tools
   E. Logistics
MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.