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| Course: COM259 First Term: 2019 Fall
Final Term: Current
Final Term: 9999
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Lecture 3.0 Credit(s) 3.0 Period(s) 3.0 Load
Credit(s) Period(s)
Load
Subject Type: AcademicLoad Formula: S - Standard Load |
| MCCCD Official Course Competencies | |||
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| 1. Identify the elements and describe the process of communication. (I)
2. Identify ethical issues in business and professional communication. (I) 3. Identify the types of organizations found in business and professional organizations. (II) 4. Identify types of conflict management styles and their impact on communication in the workplace. (III) 5. Identify cultural differences in the workplace and in international business. (III) 6. Identify the types of nonverbal communication and its effect on business communication in the workplace and in international business transactions. (IV, V) 7. Identify obstacles to effective communication related to anxiety and technology. (VI) 8. Plan and conduct a variety of interviews used in organizations, to include employment, appraisal, and counseling including resumes and letters of application. (VII) 9. Describe the impact of leadership style on the functioning of a group and the process of change within a group. (VIII) 10. Plan and conduct a group meeting. (VIII) 11. Plan, organize and deliver a speech using a variety of organizational strategies and patterns to a business audience. (IX) 12. Incorporate new media in-group or public communication. (IX) | |||
| MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements. | |||
| MCCCD Official Course Outline | |||
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I. The communication process
A. Definitions and elements B. Models of communication including sender/receiver skills, feedback, and the impact of noise in communication C. How communication flows in organizations. D. Ethics in business and professional communication II. Communication in the organizational setting A. Types of organizations B. Functions of communication in different types of organizations C. How organizations view people and groups III. Conflict, cultural diversity, and relationships A. Conflict strategies B. Conflict types C. Choosing the best type and strategy D. Cultural differences in the workplace E. Interpersonal relationships in the workplace IV. Listening A. Definitions and elements B. Signs of poor listening C. Barriers to effective listening D. How to improve listening skills V. Nonverbal communication A. Definition and elements B. Types of nonverbal behaviors including the physical setting C. Uses of nonverbal behavior D. Improving nonverbal skills VI. Communication obstacles A. Anxiety B. Technology C. Other obstacles VII. Interviews A. Definitions and elements B. Types and purposes of interviews C. Interview organization D. Questions and development of information E. Model interview practice F. Resumes, cover letters and thank you notes VIII. Small group communication and problem solving A. Definition and elements B. Characteristics of problem-solving methods C. Avoiding groupthink D. Planning and conducting a meeting E. Leader theories and responsibilities F. Managing cultural differences G. Using new media to support group functions IX. Preparation and organization of speeches A. Audience analysis B. Outline method and organization C. Types and purposes of speeches D. Using verbal and visual supporting materials E. Using new media to support communication goals | |||
MCCCD Governing Board Approval Date: May 28, 2019 | |||