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Center for Curriculum and Transfer Articulation
Auto Insurance Loss Reports Lab
Course: CSR243

First Term: 2018 Fall
 Laboratory   2 Credit(s)   6 Period(s)   6 Load  
Subject Type: Occupational
Load Formula: T Lab Load


Description: Practical application of processing of automobile insurance accident and loss reports. Emphasis on customer service while processing claims reports. Usage of computerized insurance system included.



MCCCD Official Course Competencies
1. Access an insurance computer system. (I)
2. Determine if a member`s insurance limits cover an accident. (II)
3. Demonstrate ability to take the first report of an auto accident or loss. (III)
4. Complete a loss report on the computer system. (III)
5. Determine when an insured is at fault for an accident. (IV)
6. Inform insured member of fault in an accident. (IV)
7. Complete claims correspondence. (V)
8. Process a loss report involving injuries. (I-VI)
9. Process a loss report involving a fatality. (I-VI)
10. Process a loss report involving property damage. (I-VI)
11. Practice principles of customer service while processing claims. (I-VII)
12. Respond to various customer inquiries. (I-VII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Insurance Computer System
   A. Access
   B. Navigation Bar
   C. Searches
   D. Browse
   E. Screens
II. Auto Insurance Coverage
   A. Liability (Part A)
   B. Medical Payments (Part B)
   C. Uninsured Motorist and Underinsured Motorist (Part C)
   D. Physical Damage (Part D)
   E. General Provisions (Part E)
III. Loss Reports
   A. Terms and Abbreviations
   B. Types
      1. Injury
      2. Fatality
      3. Property Damage
   C. Steps
      1. Loss Report
      2. Lienholder
      3. File Transfer
      4. Appraisal Assignment
      5. File Documentation
   D. Initial Phone Contact
   E. Keying in Report
IV. Fault
   A. Elements of Negligence
      1. Duty Owed
      2. Duty Breached
      3. Proximate Cause
      4. Damages
   B. Law and Tickets
   C. Job Aids
   D. Informing the Insured
V. Claims Correspondence
   A. Menus
   B. Navigation
   C. Copies
VI. Loss Report
   A. Types
      1. Injury
      2. Fatality
      3. Property Damage
   B. Procedures
      1. Injury
      2. Fatality
      3. Property Damage
VII. Customer Service
   A. Goals
   B. Strategies
   C. Empathy
   D. Privacy
 
MCCCD Governing Board Approval Date:  5/26/2009

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.