MCCCD Program Description

Motor Vehicle Customer Service

Course: CSR111

First Term: 2018 Fall

Lec + Lab 3.0 Credit(s) 4.0 Period(s) 4.0 Load
Subject Type: Occupational
Load Formula: T

Description: State motor vehicle division record and duplicate credential issuance operations. Emphasis on the replacement and renewal of customer and vehicle records and credentials. Covers workstation operation procedures, title and registration transactions, vehicle updates, and database navigation.

MCCCD Official Course Competencies
1. Use a computer based government workstation in the provision of customer service. (I) 2. Identify the proper location for all driver?s license application information. (I) 3. Locate customer information records in government databases. (I) 4. Access, read, and create title and registration and driver license records. (I-VII) 5. Demonstrate procedures for various title and registration transactions. (I-VII) 6. Complete record modifications. (II) 7. Explain procedures for the provision of duplicate registration renewal. (II) 8. Explain procedures for the provision of disability placards. (II) 9. Locate vehicle information records in government databases. (III) 10. Complete mandatory insurance updates. (IV) 11. Perform vehicle registration renewal operations. (IV) 12. Process duplicate and corrected titles. (V) 13. Explain procedures for processing permits. (VI) 14. Explain department of revenue procedures. (VII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Workstation operation A. Log-in / log-out procedures B. Security issues C. Policy analysis D. Research information system E. Forms and publications F. Report generation G. Customer processing system H. Record creation 1. Individual 2. Organization 3. Trust 4. Estate I. System refresh J. Records access 1. Codes 2. Procedures 3. Fields K. Application information identification 1. Accuracy concerns 2. Terms 3. Code interpretation II. Registration provision A. Record changes 1. Residence address 2. Sold notice 3. Vehicle domicile 4. Emissions B. Renewal licenses 1. Identification requirements 2. Preprinted 3. Office printed III. Vehicle information location procedures A. File code interpretation B. Necessary location information C. Location processing means 1. Search by vehicle identification number 2. Search by tag IV. Registration renewal operations A. Tardiness issues B. Emissions C. Non-use waivers D. Commercial considerations E. Record amendment procedures 1. Customer information 2. Vehicle information F. Duplicate registration issuance G. Insurance 1. De-insure 2. Mandatory updates V. Duplicate and corrected titles A. Forms B. Documentation C. Procedures VI. Title and registration permits A. 90 day resident 1. Procedures 2. Restrictions B. 90 day non-resident 1. Procedures 2. Restrictions C. 30 day general use 1. Procedures 2. Restrictions D. Restricted use 3 day 1. Procedures 2. Restrictions E. Conversion to Arizona title VII. Department of Revenue A. Taxes B. Calculations C. Restrictions D. Exemptions E. Refunds

MCCCD Governing Board Approval Date: May 1, 2018

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.