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Center for Curriculum and Transfer Articulation
A+ Exam Prep: Operating System Configuration and Support
Course: BPC270

First Term: 2018 Fall
Lec + Lab   3.0 Credit(s)   4.0 Period(s)   4.0 Load  
Course Type: Occupational
Load Formula: T

Description: Explore advanced technical aspects of maintaining and servicing computers. Emphasis placed on OS installation, maintenance, mobile devices, security, software troubleshooting, and on proper usage of tools, safety procedures, and professionalism. Helps prepare students for the CompTIA A+ examinations.

MCCCD Official Course Competencies
1. Identify the fundamentals of using operating systems. (I)
2. Install, configure, optimize, upgrade, and perform preventive maintenance on operating systems using appropriate tools, diagnostic procedures, and troubleshooting techniques. (I, II, VIII)
3. Explain the purposes, requirements, and security measurements needed for implementing virtualization. (III)
4. Define the different types of disk storage and file systems and perform common disk management and file management procedures. (IV, V)
5. Utilize common techniques for managing folders and files, including setting permissions, file attributes, sharing between users. (V)
6. Identify the fundamental principles of security. (VI)
7. Implement security policy and procedure on wired and wireless networks based upon given scenarios, including selection of appropriate security components. (VI)
8. Install, configure, upgrade, optimize and perform preventive maintenance with respect to security using appropriate tools, diagnostic procedures, and troubleshooting techniques. (VI)
9. Compare the differences between mobile devices, including hardware, mobile operating systems, and security. (VII)
10. Describe communication methods for mobile devices. (VII)
11. Setup, configure, and use applications to retrieve and synchronize data between a mobile device and computer/server. (VII)
12. Explain the processes and best practices for troubleshooting and fixing problems with operating systems and applications. (VIII)
13. Identify symptoms and use the tools needed to fix problems with operating systems and applications. (VIII)
14. Use job-related professional behavior including communication skills, tact, notation of privacy, confidentiality, and respect for the customer and customer`s property. (IX)
15. Explain safe lab procedures and tool use. (IX)
16. Describe potential safety hazards and safety procedures associated with a variety of computer equipment. (IX)
17. Describe the aspects and importance of safety and environmental issues including potential hazards and proper safety procedures with respect to computer maintenance. (IX)
MCCCD Official Course Outline
I. Operating System (OS)
   A. Parts of an Operating System
      1. Kernel
      2. Drivers
      3. Interface
      4. Utilities
      5. Applications
   B. Components of Windows
      1. Desktop
      2. Taskbar
      3. Notification Area
      4. Windows Explorer
      5. Control Panel
      6. User Account Control (UAC)
      7. HomeGroup
   C. Components of Mac
      1. Desktop
      2. KeyChain
      3. Finder
      4. Dock
      5. Boot Camp
   D. Components of Linux
      1. Desktop
      2. Linux Commands
   E. System Tools
   F. Preferences and Settings
      1. Users
      2. Virtual Memory
   G. Maintenance
      1. Performance Monitoring
      2. Install and Uninstall Applications
      3. Apply System and Application Updates
      4. System Protection
II. System Implementation
   A. Processes and Procedures for Pre-Installation of the OS
   B. Installing of the OS
   C. Processes and Procedures for Post-Installation of the OS
III. Virtualization
   A. Components Included in Virtualization
      1. Physical Machine
      2. Hypervisor
      3. Virtual Machine
      4. Virtual Hard Disk (VHD)
   B. Types of Virtualization
      1. Full
      2. Partial
      3. Paravirtualization
   C. Security Benefits and Issues
IV. Disk Management
   A. Disk Types
      1. Dynamic vs. Basic
      2. Primary
      3. Extended
      4. Logical
   B. Disk Management
      1. Drive Status
      2. Adding Drives and Arrays
      3. Mounting, Extending, and Splitting
   C. Optimization and Maintenance
      1. Disk Cleanup
      2. Check Disk
      3. Defrag
V. File Management
   A. File System Components
      1. Partition
      2. Volume
      3. Directory
      4. File
   B. File System Types
      1. FAT/FAT32
      2. New Technology File System (NTFS)
      3. Compact Disc File System (CDFS)
   C. Folder and File Management
      1. Common File Locations for Windows
      2. Common File Management Commands
   D. Sharing Folders and Files
      1. NTFS vs. Share Permissions
      2. File Attributes
      3. Cloud
VI. System Security
   A. Attack and Intrusion Methods and Countermeasures
      1. Social Engineering
      2. Malware
   B. Security Best Practices
      1. Principle of Least Privilege
      2. Account Management and Authentication
      3. Encryption
   C. Physical Security
      1. Building Security
      2. User Education
      3. Data Destruction
   D. Network Security
      1. Network Utilities
      2. Wired and Wireless Networks
      3. Firewalls
      4. Proxy Servers
VII. Mobile Devices
   A. Laptop vs. Mobile Device Features
   B. Operating Systems
   C. Network Connectivity
   D. System and Application Configuration
   E. Securing
VIII. Software Troubleshooting
   A. Operating System
   B. Windows Recovery
   C. System Errors
   D. Security
   E. Applications
   F. Tools
   G. Mobile Device
IX. PC Technician Role
   A. Job-Related Professional Behavior
      1. Communication and Professionalism
      2. Private and Confidential Materials
      3. Customer Focus
   B. Appropriate Tools to Ensure Safety
   C. Computer Evidence Collection and Analysis
   D. Appropriate Safety Procedures to Avoid Potential Hazards
      1. Electro-Static Discharge Precautions and Procedures
      2. Safe Work Environments
   E. Disposal Procedures for Equipment and Hazardous Chemicals

MCCCD Governing Board Approval Date: December 13, 2016

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.