powered by
Center for Curriculum and Transfer Articulation
Customer Representative for Web Hosting/Domain Registrar Services
Course: CSR177

First Term: 2018 Spring
 Lec + Lab   2.0 Credit(s)   4.0 Period(s)   3.4 Load  
Subject Type: Occupational
Load Formula: S- Standard


Description: Customer service account procedures for web hosting and domain registrar product application. Includes new accounts, branding, and presence strategies and products, and their application to meeting customer needs. Also covers hosting and website design procedures as well as completion of a marketing consultation.



MCCCD Official Course Competencies
1. Demonstrate procedures for acquiring domain names. (I)
2. Demonstrate procedures for purchasing, accepting and transferring domains. (I)
3. Determine customer needs with regard to branding and productivity. (I, II)
4. Compare and contrast email solutions. (II)
5. Review procedures for purchase and setup of online bookkeeping. (II)
6. Demonstrate procedures for setting expectations. (III)
7. Navigate hosting options. (III)
8. Complete hosting purchases. (III)
9. Explain shared hosting versus a dedicated server. (III)
10. Complete the File Transfer Protocol (FTP) process. (III)
11. Navigate website design products. (III)
12. Determine customer needs with regard to presence and marketing. (III, IV)
13. Complete a marketing consultation. (IV)
14. Demonstrate procedures for setting up a new account. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Branding
   A. Strategies
   B. Customer Segments
   C. Domains
      1. Definition
      2. Creation
      3. Registration
      4. Benefits
      5. Lifecycle
II. Productivity
   A. Products
      1. Purchase
      2. Setup
   B. Setting Expectations
III. Presence
   A. Hosting
      1. Options
      2. Procedures
   B. File Transfer Protocol (FTP)
      1. Required Information
      2. Processes
   C. Security
      1. Types
      2. Features
   D. Design
      1. Products
      2. Processes
      3. Features
IV. Marketing
   A. Search Engine Optimization (SEO)
      1. Function
      2. Tools
      3. Features
      4. Benefits
   B. Email Marketing
      1. Plans
      2. Features
      3. Benefits
   C. Consultations
      1. Components
      2. Benefits
V. New Accounts
   A. Types
   B. Procedures
      1. Creation
      2. Notation
      3. Navigation

 
MCCCD Governing Board Approval Date: December 12, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.