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Center for Curriculum and Transfer Articulation
Retail Pharmacy Plans
Course: CSR155

First Term: 2017 Fall
 Lecture   3.0 Credit(s)   3.0 Period(s)   3.0 Load  
Subject Type: Occupational
Load Formula: S - Standard Load


Description: Retail pharmacy benefit plan design. Includes types of plans, limitations, and drug coverage in addition to fulfillment requests. Also covers procedures for accessing accounts, responding to caller inquires, completing test claims, and steps for locating formulary alternatives.



MCCCD Official Course Competencies
1. Explain procedures for accessing customer accounts. (I)
2. Describe approaches for responding to caller inquiries. (I)
3. Access and update member eligibility information. (I)
4. Use Health Insurance Portability and Accountability Act (HIPAA) related documents. (I)
5. Compare and contrast benefit plans. (I)
6. Determine drug coverage. (II)
7. Determine plan limitations. (II)
8. Describe various benefit plans. (II)
9. Identify group codes. (II)
10. Identify eligibility situations requiring senior team resolution. (II, III)
11. Identify opportunities for alternate resolution of fulfillment requests. (III)
12. Describe reasons for paper claims. (IV)
13. Describe the importance of a test claim. (IV)
14. Complete an accurate test claim. (IV)
15. Describe steps to locate a formulary alternative. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Retail Pharmacy Program
   A. Description
   B. Organization
   C. Services
   D. Advantages
   E. Representative Responsibilities
      1. Calls
      2. Member Questions
      3. Customer Service
      4. Types of Callers
      5. Account Access
      6. Documentation
   F. Confidentiality and Integrity
      1. Purpose
      2. Importance
      3. Customer Information
      4. Health Information Portability and Accountability Act (HIPAA)
      5. Documents
   G. Eligibility
      1. Types
      2. Status
      3. Procedures
   H. Inquiries
      1. Types
      2. Procedures
II. Plan Design
   A. Types of Plans
      1. Standard
      2. Basic
      3. Basic Consumer
   B. Copay Structures
   C. Drug Coverage
   D. Benefits
      1. Retail
      2. Mail
   E. Plan Limitations
   F. Overrides
   G. Pharmacy Networks
   H. Catastrophic Benefits
   I. Accumulations
   J. Exceptions
   K. Eligibility
      1. Types
      2. Status
      3. Restrictions
      4. Issues
      5. Resolution
   L. Group Codes
III. Fulfillment Calls
   A. Definition
   B. Types
   C. Resolution Manager
   D. Delivery Methods
   E. Statement of Cost
IV. Test Claim
   A. Definition
   B. Work Instructions
      1. Codes
      2. Fields
      3. Screens
   C. Results
      1. Types
      2. Interpretation
   D. Alerts
   E. Drugs
      1. Classifications
      2. Plan Designs
      3. Alternative Medications
      4. Specialty Meds
   F. Paper Claims
      1. Use
      2. Restrictions
      3. Refunds
 
MCCCD Governing Board Approval Date: October 24, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.