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Center for Curriculum and Transfer Articulation
Social Service Delivery Systems
Course: SWU291

First Term: 2018 Spring
Lecture   3.0 Credit(s)   3.0 Period(s)   3.0 Load  
Subject Type: Occupational
Load Formula: S - Standard Load

Description: Purposes, structures, and delivery systems of human service agencies. Includes 40 hours of volunteer experience in local human service agencies.

MCCCD Official Course Competencies
1. Describe the organization, administration, and funding of human service agencies. (I)
2. Describe the practice of social work in a human service agency. (II)
3. Describe the relationship among self, professional identification, and agency work roles. (II)
4. Explain the importance of social work ethics and values in working as a social worker within an agency. (II)
5. Describe the concept of human diversity, and explain how social work ethics and values guide professional behavior. (II)
6. Describe the role of generalist practice and case management in human services. (III)
7. Describe and apply the problem-solving process as it relates to social work. (III)
8. Describe the process of assessment and service planning in human service agencies. (III)
9. Describe the role of service and support monitoring in case management and generalist practice. (III)
10. Describe and apply skills in identifying, linking, and coordinating community resources to meet client needs. (IV, V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
MCCCD Official Course Outline
I. The Human Service Agency
   A. As a response to human needs
   B. Organization
   C. Administration
   D. Funding
   E. Selecting an agency
   F. Guidelines for volunteering in a human service agency
II. Social Work Practice in the Human Service Agency
   A. Social work skills
      1. Establishing the social work relationship
      2. Effective interviewing skills
      3. Active listening skills
      4. Nonverbal communication
   B. Social work values
      1. The worth and dignity of people
      2. Self-determination
      3. Confidentiality
      4. The capacity to grow and change
      5. The need for opportunity for growth and development
      6. The right to participate in social work practice
   C. Social work ethics
      1. National Association of Social Workers (NASW) Code of Ethics
      2. Conduct and comportment of the social worker
      3. Ethical responsibility to clients
      4. Ethical responsibility to colleagues
      5. Ethical responsibility to the agency
      6. Ethical responsibility to the social work profession and society
   D. Social worker`s responsibility to self
      1. Developing self-awareness
      2. Functioning in a bureaucracy
      3. Stress management
      4. Preventing burnout
      5. Maintaining personal balance and perspective
      6. Professional growth and development
III. Case Management in Human Services
   A. The role of case management
      1. Case management process and generalist practice
      2. Goals and focus of case management and generalist practice
      3. Practice and functions of case managers
      4. Purpose and process of interdisciplinary team development
      5. Roles of interdisciplinary team members on a case management team
   B. Assessment and service plan development
      1. Assessment in social work
      2. Key attributes of needs assessment
      3. Involvement of the client in the assessment process
      4. Major components of client services and support plans
   C. Monitoring service and support plans
      1. Role of service and support monitoring in case management
      2. Dimensions of service and support monitoring
      3. Formal and informal approaches to support monitoring
      4. Major tools used by the case manager
      5. Potential conflicts of case managers
      6. Use of clinical and administrative skills by the case manager
      7. Termination
IV. Linking Clients with Community Resources
   A. Basic human service areas
      1. Personal social services
      2. Income transfer services
      3. Education services
      4. Health services
      5. Housing services
      6. Justice and public safety services
   B. Community resources in Maricopa County
   C. Making referrals
   D. Communicating with agency professionals
   E. Report writing
   F. Handling confrontation and conflict
   G. Interagency cooperation and coordination of services
V. Techniques and guidelines for indirect practice
   A. Volunteer assignments to human services agencies
   B. Organizational context of practice
      1. Learning about your agency
      2. Models of agency structure
      3. Service-needs assessment
      4. Worker performance evaluation
      5. Agency performance evaluation and change
   C. Community context of practice
      1. Coordinating interagency activities
      2. Working with groups and committees
      3. Assessing social policies and programs
MCCCD Governing Board Approval Date: September 18, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.