MCCCD Program Description

Major: 3715 Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 2022 Summer Award: AAS Total Credits: 61-67 CIP Code: 49.0104	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators (53) GPA: 2.00
SOC Code: Upon completion of this degree, students may pursue a career as: 11-3071.00 Transportation, Storage, and Distribution Managers 11-3071.01 Transportation Managers

Description: The Associate in Applied Science (AAS) in Airline Operations program is designed to provide students with the opportunity to specialize in specific areas of airline operations while still meeting the rigid Federal Aviation Administration requirements. Students may choose to specialize in the area of Reservations and Ticketing Services.

Learning Outcomes
CCL in Organizational Leadership (5731) 1. Create and use effective oral, written, and visual business communication skills. (GBS120) 2. Critically evaluate the alternatives faced in business decision making to select the most effective and efficient solution. (GBS110, GBS151, MGT101, MGT175, MGT229, MGT251, TQM240) 3. Recognize ethical, legal, and global dimensions in business practice and how business integrates social responsibility into operations/decision making. (BPC110, CIS105, GBS110, GBS151, MGT101, MGT175, MGT229, MGT251, TQM240) 4. Research, locate, and evaluate business information in order to support evidence-based decisions. (BPC110, CIS105, GBS110, GBS120, GBS151, GBS233, MGT101, MGT175, MGT229, MGT251, TQM240) 5. Use team collaboration to solve business problems. (BPC110, CIS105, GBS110, GBS151, MGT101, MGT229, MGT251) 6. Apply current technology to specific business tasks. (BPC110, CIS105) 7. Describe and evaluate organizational structures and the functions of planning, organizing, leading, and controlling in a business setting. (GBS151, MGT175, MGT101, MGT229, TQM240) OR CCL in Quality Customer Service (5728) 1. Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions. (COM110, COM263, CSM/TQM101, GBS120, GBS175, MGT101, MGT175, MGT251, TQM230) 2. Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals. (COM110, COM263, CSM/TQM101, GBS120, GBS175, MGT101, MGT251, SOC212, TQM230) 3. Utilize effective communication skills with diverse populations to build trust and rapport in varied settings. (COM110, COM263, CSM/TQM101, GBS120, GBS175, MGT101, MGT251, TQM230) 4. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics. (COM110, CSM/TQM101, GBS175, MGT101, TQM230) AND CCL in Airline Operations: Reservations and Ticketing Services (5541N) 1. Summarize reservations and ticketing procedures. (AIR160, AIR161, AIR163) 2. Use a computerized reservations system. (AIR160, AIR161, AIR163, AIR165) 3. Summarize procedures for handling special requests and seat assignments. (AIR160, AIR163) 4. Explain various fare rules and procedures for pricing and selling fares. (AIR160, AIR165) 5. Create, price and change itineraries/flights for airline passengers. (AIR160, AIR165) 6. Use various booking codes. (AIR161) 7. Demonstrate ability to complete and retrieve a Passenger Name Record (PNR). (AIR161, AIR163) 8. Summarize privacy act and procedures on when to release passenger information. (AIR165)

Program Notes
Students must earn a grade of C or better for all courses within the program. + indicates course has prerequisites and/or corequisites.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

Certificate of Completion in Organizational Leadership (5731) 18
OR
Certificate of Completion in Quality Customer Service (5728) 17

AND

CCL/5541N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Airline Operations: Reservations and Ticketing Services (5541N) 10

Credits: 27-28

Restricted Electives
Students must choose 11-12 industry/job specific elective credits and have them approved by the Department Chair.	Credits: 11-12

General Electives
	Credits:

General Education Requirements

General Education Requirement	Credits: 22-28

General Education Core	Credits: 12-18

First-Year Composition	Credits: 6
+ ENG101 First-Year Composition (3) OR + ENG107 First-Year Composition for ESL (3) AND + ENG102 First-Year Composition (3) OR + ENG108 First-Year Composition for ESL (3) OR + ENG111 Technical and Professional Writing (3) 6

Oral Communication	Credits: 3
COM100 Introduction to Human Communications (3) OR COM230 Small Group Communication (3) 3

Critical Reading	Credits: 0-3
+ CRE101 College Critical Reading and Critical Thinking (3) OR Equivalent as indicated by assessment 0-3

Mathematics	Credits: 3-6
+ MAT112 Mathematical Concepts and Applications (3) OR Satisfactory completion of a higher level mathematics course 3-6

General Education Distribution	Credits: 10

Humanities, Arts and Design	Credits: 3
Any approved general education course in the Humanities, Arts and Design area

Social-Behavioral Sciences	Credits: 3
Any approved general education course in the Social-Behavioral Sciences area

Natural Sciences	Credits: 4
Any approved general education course in the Natural Science area

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.