MCCCD Program Description

Major: 5822N Catalog Year: 2024-2025 Effective Term: 2024 Fall Last Admit Term: 9999 Award: CCL Total Credits: 8 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Pharmacy Prescription Benefits: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on ensuring procedures for handling pharmacy prescription orders are complete while providing empathetic customer care.

Learning Outcomes
1. Summarize advantages of the pharmacy prescription benefits program and the services the department offers. (CSR139) 2. Describe state and federal laws governing controlled substances. (CSR139) 3. Explain the Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information and its importance to ensuring member confidentiality. (CSR139, CSR155) 4. Demonstrate customer care responsibilities including procedures for completing in-store and mail-in pharmacy orders. (CSR139, CSR155, CSR157) 5. Determine the needs of callers from diverse backgrounds. (CSR139, CSR155, CSR157) 6. Determine member eligibility status and account drug coverage. (CSR139, CSR155, CSR157) 7. Maintain customer accounts. (CSR155, CSR157) 8. Complete processes for billing and payment inquiries. (CSR155, CSR157) 9. Complete prior authorizations and specialty order procedures. (CSR157)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSR139 Introduction to Pharmacy Prescription Benefits Customer Care 3
+ CSR155 Pharmacy Prescription Benefit Plans 3
+ CSR157 Pharmacy Prescription Procedures 2

Credits: 8

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: June 25, 2024

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.