MCCCD Program Description

Major: 5341N Catalog Year: 2024-2025 Effective Term: 2024 Fall Last Admit Term: 9999 Award: CCL Total Credits: 6 CIP Code: 47.0104	Primary College: Initiating College: Mesa Community College Program Availability: Not Found Program Availability: College-Specific Program Availability: MC Field of Interest: Computer and Information Technology Instructional Council: Computer Information Systems GPA: 2.0
SOC Code: Upon completion of this certificate, students may pursue a career as: 15-1232.00 Computer User Support Specialists 15-1299.00 Computer Occupations, All Other 49-2011.00 Computer, Automated Teller, and Office Machine Repairers

Description: The Certificate of Completion (CCL) in AppleCare Hardware Repair Exam Prep prepares students to perform troubleshooting and repair of devices and computer models currently supported by Apple. Upon successful completion, students will have the opportunity to become certified in the Global Service Exchange (GSX) using Apple Technical Learning Administration System (ATLAS), the Apple learning management system. The CCL in AppleCare Hardware Repair Exam Prep prepares students to take the AppleCare Hardware Certification exams.

Learning Outcomes
1. Describe common hardware components and uses of Mac computer models and iOS devices. (BPC260, BPC262) 2. Demonstrate the ability to use GSX to process Apple warranty, order parts, look up details of any Apple device brought in for service and initiate diagnostics. (BPC260, BPC262) 3. Explain the integration of hardware and software in Apple-computer architectures. (BPC260, BPC262) 4. Diagnose the nature of a problem whether hardware, software, security, privacy, network connectivity or education-related. (BPC260, BPC262) 5. Demonstrate troubleshooting in Apple-specific computer and device systems. (BPC260, BPC262) 6. Demonstrate preventive maintenance for Apple-specific computer and device systems. (BPC260, BPC262) 7. Perform repairs on Apple-specific computer and device systems. (BPC260, BPC262) 8. Perform diagnostics for Apple-specific computer and device systems. (BPC260, BPC262) 9. Repair system security and privacy issues for Apple-specific computer and device systems. (BPC260, BPC262) 10. Employ industry-recognized safety procedures throughout the repair process. (BPC260, BPC262) 11. Demonstrate troubleshooting network and permission issues. (BPC260, BPC262)

Program Notes
This program is not eligible for Title IV Federal Financial Aid.

Required Courses

BPC260 AppleCare Exam Prep: iOS Device Repair 3
BPC262 AppleCare Exam Prep: Mac Computer Models Repair 3

Credits: 6

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 28, 2023

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.