MCCCD Program Description

Major: 5254N Catalog Year: 2024-2025 Effective Term: 2022 Spring Last Admit Term: 9999 Award: CCL Total Credits: 6-7 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Loan Consolidation: Customer Service program is designed to provide students with the training required for employment in the debt settlement/loan consolidation industry. Courses will cover an introduction to debt settlement/loan consolidation, account procedures, and customer service, with an opportunity for skills application.

Program Competencies
1. Identify roles and responsibilities of the loan consolidation customer service representative. (CSI154, CSI182, CSI184, CSI202) 2. Demonstrate effective communication and problem-solving skills. (CSI154, CSI182, CSI184, CSI202) 3. Use debt settlement/loan consolidation terminology. (CSI154, CSI182, CSI184, CSI202) 4. Review account resources and legal services available to clients. (CSI154, CSI182, CSI202) 5. Observe Fair Debt Collection Practices Act (FDCPA) rules. (CSI154, CSI202) 6. Navigate client accounts. (CSI182, CSI184, CSI202) 7. Respond to client inquiries. (CSI184, CSI202) 8. Complete account procedures. (CSI184, CSI202)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSI154 Introduction to Debt Settlement 2
CSI182 Introduction to Loan Consolidation 2
CSI184 Loan Consolidation Procedures 3

OR

CSI182 Introduction to Loan Consolidation 2
CSI202 Debt Settlement Loan Servicing 4

Credits: 6-7

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 23, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.