MCCCD Program Description

Major: 5249N Catalog Year: 2025-2026 Effective Term: 2022 Spring Last Admit Term: 9999 Award: CCL Total Credits: 12 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Advocate Driven Healthcare: Customer Service program is designed to provide students with the training required for employment in the healthcare customer service field. Courses will cover characteristics of advocate-driven healthcare, applicable medical terminology, healthcare services and products in addition to systems and applications to determine eligibility and process claims. Customer service standards and interactions emphasized.

Program Competencies
1. Define characteristics of an advocate-driven healthcare program. (CSR130) 2. Use proper medical terminology. (CSR130, CSR136, CSR148) 3. Review healthcare insurance inquiry standards and procedures. (CSR130, CSR136, CSR148) 4. Use various systems and applications to complete medical claim inquiries and procedures. (CSR130, CSR136, CSR148) 5. Compare and contrast various healthcare services and products. (CSR130, CSR136, CSR148) 6. Demonstrate effective customer support and professional interaction. (CSR130, CSR136, CSR148, CSR197)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSR130 Advocate Driven Healthcare 2
CSR136 Health Care Insurance: Claims I 4
CSR148 Health Care Insurance: Customer Service 4
CSR197 Customer Service Representative Business Practices 2

Credits: 12

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 23, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.