MCCCD Program Description

Major: 5268N Catalog Year: 2023-2024 Effective Term: 2022 Spring Last Admit Term: 9999 Award: CCL Total Credits: 6 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Web Hosting: Customer Service is designed to provide students with the training required for providing customer services in the various areas of web hosting. The specialization will focus on either Inbound Account Support, Inbound Sales Productivity, or Hosting Support with an opportunity for demonstration of effective customer service.

Learning Outcomes
1. Compare and contrast various web hosting products and services. (CSR171, CSR173, CSR174, CSR176) 2. Complete support services. (CSR171, CSR173, CSR174, CSR176) 3. Employ effective integration of customer and technology services. (CSR171, CSR173, CSR175, CSR176, CSR197) 4. Review account service and sales procedures. (CSR172, CSR173, CSR175) 5. Demonstrate effective customer service and professional interaction. (CSR197)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

Specialization 1: Inbound Account Support - 6 Credits
CSR175 Web Hosting Account Customer Service 1
CSR176 Customer Product Service Management for Web Hosting/Domain Registrar 3
CSR197 Customer Service Representative Business Practices 2

OR

Specialization 2: Inbound Sales Productivity - 6 Credits
CSR171 Customer Representative Web Design Products and Services 2
CSR172 Customer Representative Web Service Sales 2
CSR197 Customer Service Representative Business Practices 2

OR

Specialization 3: Hosting Support - 6 Credits
CSR173 Customer Service for Web Hosting 2
CSR174 Hosting Product Support Customer Service 2
CSR197 Customer Service Representative Business Practices 2

Credits: 6

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 23, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.