MCCCD Program Description

Major: 5043 Catalog Year: 2024-2025 Effective Term: 2021 Fall Last Admit Term: 9999 Award: CCL Total Credits: 19-22 CIP Code: 11.1006	Primary College: Mesa Community College Initiating College: Estrella Mountain Community College Program Availability: Not Found Program Availability: Shared Program Availability: CG EM GC GW MC PC PV RS SC SM Field of Interest: Computer and Information Technology Instructional Council: Computer Information Systems (12) GPA: 2.0
SOC Code: Upon completion of this certificate, students may pursue a career with the following job fields: 15-1232.00 Computer User Support Specialists 49-2011.00 Computer, Automated Teller, and Office Machine Repairers

Description: The Certificate of Completion (CCL) in Desktop Support program is designed to prepare students for entry-level computer maintenance, help desk, and network technician jobs. The classes focus on the development of knowledge and skills in computer, network, and security technologies, as well as the interpersonal skills in customer service/technical support needed to be successful within the industry. Depending on course selection, this program helps prepare students for the CompTIA A+, CompTIA Network+, and/or CompTIA Linux+ certification exams. Students who complete this program may seek employment in a variety of environments. Students can also pursue additional Certificates of Completion (CCLs) in a variety of specializations within the information technology field to deepen their knowledge and skills and help prepare them for multiple industry certification examinations. An Associate in Applied Science (AAS) in Network and Systems Administration is also available.

Learning Outcomes
1. Assess computer hardware and software using critical thinking, industry standard tools, and best practices to demonstrate proper installation, configuration, maintenance, troubleshooting, and service. (BPC170, BPC270, CIS126DL, CIS126RH, BPC171, CIS290AA, CIS290AB, CIS290AC, CIS296WB, CIS296WC, CIS298AA, CIS298AB, CIS298AC) 2. Demonstrate effective customer service, teamwork, and communication skills in accordance with the professional and ethical conventions within the field of information technology. (CIS102DA, CIS290AA, CIS290AB, CIS290AC) 3. Demonstrate proficiency in word processing, spreadsheet, database, and presentation applications. (CIS105) 4. Assess operating systems using critical thinking, industry standard tools, and best practices to demonstrate proper installation, configuration, maintenance, troubleshooting, and service. (BPC270, CIS126DL, CIS126RH, BPC171, CIS290AA, CIS290AB, CIS290AC, CIS296WB, CIS296WC, CIS298AA, CIS298AB, CIS298AC) 5. Explain networking concepts including topologies, IP addressing, protocols, and basic design. (CIS190, CNT140AB) 6. Demonstrate the skills required to install, configure, administer and troubleshoot a data network. (CIS190, CNT140AB)

Program Notes
Students must earn a grade of C or better in all courses within the program. Courses within any of the following prefixes must be taken within five (5) years prior to completion of the program to be applied toward this award: AIM, BPC, CIS, CLD, CNT, CSC, ITS, and MST. This program replaces CCL/5841 Microsoft Technical Specialist

Required Courses

+ BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3
+ BPC270 A+ Exam Prep: Operating System Configuration and Support 3
CIS102DA Customer User Support 3
CIS105 Survey of Computer Information Systems 3

CIS126DL Linux Operating System (3) OR
CIS126RH Red Hat System Administration I (3) 3

+ CIS190 Introduction to Networking (3) OR
CNT140AB Introduction to Networks (4) 3-4
(Note: CNT140AB is recommended for students interested in pursuing their Cisco Network Administration Certification)

Credits: 18-19

Restricted Electives
Students must select one to three (1-3) credits from the following: BPC171 Recycling Used Computer Technology 1 + CIS290AA Computer Information Systems Internship 1 + CIS290AB Computer Information Systems Internship 2 + CIS290AC Computer Information Systems Internship 3 + CIS296WB Cooperative Education 2 + CIS296WC Cooperative Education 3 + CIS298AA Special Projects 1 + CIS298AB Special Projects 2 + CIS298AC Special Projects 3	Credits: 1-3

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.