MCCCD Program Description

Major: 5905N Catalog Year: 2024-2025 Effective Term: 2021 Spring Last Admit Term: 9999 Award: CCL Total Credits: 10 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Debt Resolution: Sales program is designed to provide students with the training required for employment in the debt settlement industry. Courses will cover an introduction to debt settlement, account procedures, and customer service with an opportunity for skills application.

Learning Outcomes
1. Identify roles and responsibilities of the debt settlement customer service representative. (CSI155, CSI168, CSI174, CSI180) 2. Demonstrate effective communication and problem-solving skills. (CSI155, CSI168, CSI174, CSI180) 3. Use debt settlement terminology. (CSI155, CSI168, CSI174, CSI180) 4. Compare and contrast debt resolution options. (CSI168) 5. Review account resources and legal services available to clients. (CSI168, CSI174) 6. Observe Fair Debt Collection Practices Act (FDCPA) rules. (CSI168, CSI174, CSI180) 7. Respond to client inquiries and objections. (CSI174) 8. Navigate client accounts. (CSI174, CSI180) 9. Complete account procedures. (CSI174, CSI180) 10. Identify deal submission prerequisites and procedures. (CSI174, CSI180)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSI155 Customer Service for Debt Settlement 3
CSI168 Introduction to Debt Resolution Sales 3
CSI174 Debt Resolution Sales Procedures 2
+ CSI180 Debt Resolution Sales Practices 2

Credits: 10

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 24, 2020

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.