MCCCD Program Description

Major: 5747N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 10 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Automobile Insurance Claims: Customer Service program is designed to provide students with the training required for employment in the automobile insurance claims industry. Courses cover auto insurance claims, payments, damage appraisal and fault determination. Also includes loss reports and application of claims processing procedures.

Learning Outcomes
1. Compare and contrast types of auto insurance coverage. (CSR232) 2. Differentiate between types of damage. (CSR232, CSR233) 3. Manage auto insurance claims. (CSR232, CSR233, CSR242, CSR243) 4. Differentiate between types of automobile claims. (CSR232, CSR242, CSR243) 5. Compare and contrast uninsured and underinsured motorist issues. (CSR232, CSR243) 6. Summarize the appraisal process for physical damages. (CSR233) 7. Describe procedures for determination of fault. (CSR242) 8. Process automobile claims reports. (CSR242, CSR243) 9. Use a computerized insurance system to complete claims correspondence. (CSR242, CSR243)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSR232 Auto Insurance and Claims Overview 3
CSR233 Auto Damage Appraisal 3
CSR242 Auto Insurance Loss Reports 2
+ CSR243 Auto Insurance Loss Reports Lab 2

Credits: 10

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.