MCCCD Program Description

Major: 5663N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 10 CIP Code: 52.0803	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 13-2071.00 Credit Counselors 43-3011.00 Bill and Account Collectors 43-3071.00 Tellers 43-4041.00 Credit Authorizers, Checkers, and Clerks 43-4131.00 Loan Interviewers and Clerks 43-4141.00 New Accounts Clerks

Description: The Certificate of Completion (CCL) in Bank Account Management: Customer Service program is designed to provide students with the training required for employment in the banking industry. Courses focus on the responsibilities of the banking member service representative, including account management, banking services, and banking products. The courses also cover effective customer service skills and the usage of computerized banking operating systems.

Learning Outcomes
1. Explain types and features of various banking packages and accounts. (CSI206, CSI207) 2. Identify the roles and responsibilities of a banking member service representative. (CSI206, CSI207, CSI208, CSI209) 3. Demonstrate effective communication and problem solving skills. (CSI206, CSI207, CSI208, CSI209) 4. Explain how to log onto a computerized banking operating system. (CSI206, CSI207, CSI208, CSI209) 5. Define banking terminology. (CSI206, CSI207, CSI208, CSI209) 6. Explain various banking processes, including processes for updating account information, consumer loans, stopping payments, reordering checks, and requesting refunds. (CSI206, CSI208) 7. Summarize procedures for handling credit and debit cards, cash advances, funds transfers, and wire transfers. (CSI207) 8. Summarize fraud procedures. (CSI208) 9. Use a computerized banking operating system, an online documentation system, and an online procedures manual. (CSI209) 10. Process various banking member requests, such as cash advances, payment stoppage, funds and wire transfers, refunds, and check reorders. (CSI209)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSI206 Banking Member Service Representative 3
CSI207 Banking Accounts and Products 3
CSI208 Banking Account Management 3
CSI209 Banking Account Management Lab 1

Credits: 10

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.