MCCCD Program Description

Major: 5176N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 12 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Credit Counseling: Customer Service program is designed to provide students with the training required for employment in the credit counseling industry. Courses will cover types of bankruptcies, types of credit and types of account liabilities as well as legal issues and laws governing the credit industry. The training will also focus on customer service, customer account evaluations and account maintenance.

Learning Outcomes
1. Explain basic customer service principles for credit counselors. (CSI250) 2. Summarize the importance and benefits of a credit-counseling program. (CSI250) 3. Summarize credit industry laws. (CSI251) 4. Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score. (CSI251) 5. Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories. (CSI251) 6. Evaluate customer accounts. (CSI255) 7. Process correspondence from clients in a timely and effective manner. (CSI255, CSI257) 8. Demonstrate the ability to maintain a customer`s account. (CSI255, CSI257) 9. Identify and explain information found on various screens of a credit counseling computer system. (CSI257) OR 1. Explain basic customer service principles for credit counselors. (CSI250) 2. Summarize the importance and benefits of a credit-counseling program. (CSI250) 3. Summarize credit industry laws. (CSI251) 4. Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score. (CSI251) 5. Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories. (CSI251) 6. Summarize information found on various account screens including customer information and financial management tabs. (CSI252) 7. Create an account for a new customer. (CSI252) 8. Explain account maintenance, creditor policy, and budget review procedures. (CSI258) 9. Differentiate between types of financial resource identification. (CSI258)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

CSI250 Customer Service for Credit Counselors 3
CSI251 Legal Issues in Credit Counseling 3
CSI255 Account Maintenance Procedures 3
CSI257 Credit Counseling Account Processes 3

OR

CSI250 Customer Service for Credit Counselors 3
CSI251 Legal Issues in Credit Counseling 3
CSI252 Credit Counseling New Accounts 3
CSI258 Credit Counseling and Financial Management 3

Credits: 12

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.