MCCCD Program Description

Major: 5541N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 10 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Airline Operations: Reservations and Ticketing Services program is designed to provide students with training in airline reservations and ticketing services. Courses cover all aspects of reservations and ticketing procedures, including fares, itineraries, seat assignments, and mileage plans as well as basic international travel.

Learning Outcomes
1. Summarize reservations and ticketing procedures. (AIR160, AIR161, AIR163) 2. Use a computerized reservations system. (AIR160, AIR161, AIR163, AIR165) 3. Summarize procedures for handling special requests and seat assignments. (AIR160, AIR163) 4. Explain various fare rules and procedures for pricing and selling fares. (AIR160, AIR165) 5. Create, price and change itineraries/flights for airline passengers. (AIR160, AIR165) 6. Use various booking codes. (AIR161) 7. Demonstrate ability to complete and retrieve a Passenger Name Record (PNR). (AIR161, AIR163) 8. Summarize privacy act and procedures on when to release passenger information. (AIR165)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program..

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

AIR160 Reservation/Booking Procedures 3
+ AIR161 Airline Reservations Systems 2
+ AIR163 Advanced Airline Reservations 2
AIR165 Overview of Flight Schedules/Itineraries 3

Credits: 10

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: November 26, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.