MCCCD Program Description

Major: 5689N Catalog Year: 2023-2024 Effective Term: 2013 Spring Last Admit Term: 2018 Summer Award: CCL Total Credits: 11 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: Field of Interest: Not Found Instructional Council: Occupational Deans (53) GPA: 2.00
SOC Code: 43-4051

Description: The Certificate of Completion (CCL) in Broadband Telecommunications: Technical Support Services program is designed to provide students with training required for employment in the broadband telecommunications industry. Courses focus on technical support services in the areas of telephony, video, and high speed internet.

Required Courses

TLT154 Technical Support Representative Foundations 2
TLT155 Technical Support Representative Telephony 2
TLT160 Video Technical Training 2
TLT161 Video Technical Training Lab 1
TLT163 High Speed Internet Technical Training 2
TLT164 High Speed Internet Technical Training Lab 1
TLT165 Technical Support Representative Telephony Lab 1

Credits: 11

Restricted Electives
	Credits:

General Electives
	Credits:

Program Competencies
1. Practice various customer service communication techniques. (TLT154, TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 2. Describe various industry packages and plans. (TLT154) 3. Explain use of telephony, video, and high speed internet features. (TLT154, TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 4. Demonstrate the ability to explain procedures to telecommunication customers on the connection process of end use entertainment system equipment. (TLT160, TLT161) 5. Schedule home repair visits for various digital telecommunication services. (TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 6. Resolve various digital service interruptions for customers. (TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 7. Use a digital telecommunications database. (TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 8. Troubleshoot various telecommunication service issues. (TLT155, TLT160, TLT161, TLT163, TLT164, TLT165) 9. Identify and correct various telecommunication service reception problems, including picture reception, sound reception, and pay-per-view reception. (TLT160, TLT161, TLT163, TLT164)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: April 23, 2013

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.