Center for Curriculum and Transfer Articulation
Major: 5867
First Term: 2010 Fall   
Award: CCL  
Total Credits: 18
CIP Code: 47.0104
Occupational Area: Information Technology

Instructional Council: Computer Information Systems (12)
GPA: 2.0
SOC Code: 49-2011, 49-2094

Description: The Certificate of Completion (CCL) in Computer Systems Maintenance has been developed to train students to compete in the field of computer systems maintenance. It is designed to provide students with basic computer, diagnostic and customer relations skills essential for a successful computer service technician. This certificate can help prepare students for an industry-recognized professional A+ exam.

Consumer Program Costs and Career Information

Required Courses
+ BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3
CIS102 Interpersonal and Customer Service Skills for the IT Professional 1
CIS105 Survey of Computer Information Systems 3
CIS121AB MS-DOS Operating System 1
CIS121AE Windows Operating System: Level I 1
+ BPC270 A+ Exam Prep: Operating System Configuration and Support 3

+ CIS190 Introduction to Local Area Networks (3) OR
MST140 Microsoft Networking Essentials (3) 3

+ MST150++ Any Microsoft Windows Operating System course 3
Credits: 18

Program Competencies
1. Apply computer concepts, microcomputer applications and programming techniques. (CIS105)
2. Identify, define and use Windows operating system commands. (CIS121AE)
3. Identify, define and use basic operating commands. (CIS121AB, BPC270)
4. Install, troubleshoot and maintain a microcomputer system. (BPC170, MST150++)
5. Install and troubleshoot problems with various common hardware configurations. (BPC170)
6. Use basic network operating system commands and utilities. (CIS121AB, MST150++)
7. Identify and develop effective customer/client communication skills. (CIS102)
8. Identify, define and use local area networks, metropolitan area networks and wide area networks. (CIS190, MST140)
MCCCD Governing Board Approval Date: June 22, 2010

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.