MCCCD Program Description

Major: 5208N Catalog Year: 2023-2024 Effective Term: 2021 Fall Last Admit Term: 9999 Award: CCL Total Credits: 16 CIP Code: 52.0411	Primary College: Rio Salado College Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Automobile Insurance: Sales Services program is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover direct sales procedures, quotes, and underwriting, as well as procedures for completing special lines requests. Additional topics include computer usage, customer service skills, and the responsibilities of the automobile insurance member services representative.

Required Courses

CSR185 Insurance Industry Direct Sales Concepts 3
+ CSR186 Insurance Industry Direct Sales Procedures 2
CSR200 Automobile Representative Customer Services 3
CSR204 Auto Insurance Quotes and Underwriting 3
+ CSR206 Special Lines Customer Service Procedures 2
+ INS150 Introduction to Personal Lines Policies 3

Credits: 16

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Demonstrate procedures for phone operation and required computer systems. (CSR185, CSR186, CSR200) 2. Summarize procedures for automobile insurance member services representatives. (CSR185, CSR186, CSR200, CSR204, CSR206, INS150) 3. Demonstrate effective customer service skills. (CSR185, CSR186, CSR200, CSR204, CSR206, INS150) 4. Explain and use appropriate insurance terminology. (CSR185, CSR186, CSR200, CSR204, CSR206, INS150) 5. Access information management tools in the provision of customer service. (CSR185, CSR186, CSR200, CSR204, CSR206, INS150) 6. Demonstrate automobile insurance direct sales procedures. (CSR185, CSR186, CSR200, CSR204, CSR206, INS150) 7. Explain procedures for sharing confidential information and security responsibilities. (CSR185, CSR186, CSR204, CSR206) 8. Compare and contrast types of auto insurance coverage. (CSR185, CSR186, CSR204, INS150) 9. Demonstrate ability to provide quotes and underwriting information. (CSR204, CSR206, INS150)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: April 27, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.