MCCCD Program Description

Major: 5202N Catalog Year: 2023-2024 Effective Term: 2021 Fall Last Admit Term: 9999 Award: CCL Total Credits: 11 CIP Code: 52.0411	Primary College: Rio Salado College Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Automobile Insurance: Sales program is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover eligibility guidelines, rating factors, policy rates and quotes, policy coverage adjustment, underwriting procedures, and contract stipulations. Additional topics include state specific procedures, house and home, and the responsibilities of the automobile insurance member sales representative.

Required Courses

CSR207 Automobile Policy Adjustment 3
CSR208 House and Home Customer Service 1
CSR209 State Specific Customer Service 1
CSR211 Auto Insurance Quotes 3
CSR212 Automobile Insurance Operations I 3

Credits: 11

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Demonstrate effective customer service skills. (CSR207, CSR208, CSR209, CSR211, CSR212) 2. Summarize procedures for automobile insurance member services representatives. (CSR207, CSR208, CSR209, CSR211, CSR212) 3. Explain and use foundational knowledge of insurance terms, contracts, and policies. (CSR207, CSR208, CSR209, CSR211, CSR212) 4. Explain and practice discounting insurance rates for qualifying customers. (CSR207, CSR208) 5. Demonstrate the ability to adjust insurance coverage on an existing customer`s policy. (CSR207, CSR208, CSR209, CSR211, CSR212) 6. Use vehicle operator rating factors to determine automobile policy rates. (CSR209, CSR212) 7. Use a computer to input and maintain customer data. (CSR207, CSR208, CSR209, CSR211, CSR212) 8. Explain procedures for phone operation and direct sales computer systems. (CSR211, CSR212)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: April 27, 2021

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.