Major: 5062N
Catalog Year: 2023-2024
Effective Term: 2020 Fall
Last Admit Term: 9999
Award: CCL Total Credits: 16 CIP Code: 52.0411 |
Primary College: Rio Salado College
Initiating College: Rio Salado College
Program Availability: Not Found
Program Availability: College-Specific
Field of Interest: Business, Entrepreneurialism and Management
Instructional Council: Business/Management GPA: 2.00 |
SOC Code: Upon completion of this certificate, students may pursue a career as:
43-4051.00 Customer Service Representatives |
Program Prerequisites: None
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Required Courses | |||||||||||
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CSR126 Automobile Insurance Customer Service Procedures 2 | Credits: 16 |
Restricted Electives | |||
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| Credits: |
General Electives | |||
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| Credits: |
Learning Outcomes | |||
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1. Summarize procedures for automobile insurance member services representatives. (CSR126, INS127, INS128, INS129, INS130, INS131)
2. Demonstrate effective customer service skills. (CSR126, INS127, INS128, INS129, INS130, INS131) 3. Access information management tools in the provision of customer service. (CSR126, INS127, INS128, INS129, INS130, INS131) 4. Explain and use appropriate insurance terminology. (INS127, INS128, INS129, INS130, INS131) 5. Describe policy implementation and coverage concepts. (INS127, INS129, INS130) 6. Explain procedures for sharing confidential information and security responsibilities. (INS128) 7. Demonstrate procedures for phone operation and required computer systems. (INS128, INS129, INS130, INS131) 8. Navigate billing and payment systems. (INS128, INS131) 9. Compare and contrast types of auto insurance coverage. (INS129, INS130) 10. Explain insurance contract stipulations to customers. (INS129, INS130) 11. Demonstrate ability to adjust insurance coverage on an existing policy. (INS129, INS130) 12. Complete policy cancellation and reinstatement procedures. (INS131) | |||
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: May 5, 2020 |