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Center for Curriculum and Transfer Articulation
Major: 5062N
First Term: 2020 Fall   
Award: CCL  
Total Credits: 16
CIP Code: 52.0411

Instructional Council: Business/Management (03)
GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as:
43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Automobile Insurance: Policy Services program is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover general policy services, billing, coverages and adjustments, as well as procedures for cancellations and reinstatements. Additional topics include computer usage, customer service skills, and the responsibilities of the automobile insurance member services representative.

Required Courses
CSR126 Automobile Insurance Customer Service Procedures 2
INS127 Automobile Insurance General Policy Services 3
INS128 Automobile Insurance Policy Billing 2
INS129 Automobile Insurance Policy Changes 3
INS130 Automobile Insurance Policy Coverage 3
INS131 Automobile Insurance Policy Cancellation and Reinstatement 3
Credits: 16

Learning Outcomes
1. Summarize procedures for automobile insurance member services representatives. (CSR126, INS127, INS128, INS129, INS130, INS131)
2. Demonstrate effective customer service skills. (CSR126, INS127, INS128, INS129, INS130, INS131)
3. Access information management tools in the provision of customer service. (CSR126, INS127, INS128, INS129, INS130, INS131)
4. Explain and use appropriate insurance terminology. (INS127, INS128, INS129, INS130, INS131)
5. Describe policy implementation and coverage concepts. (INS127, INS129, INS130)
6. Explain procedures for sharing confidential information and security responsibilities. (INS128)
7. Demonstrate procedures for phone operation and required computer systems. (INS128, INS129, INS130, INS131)
8. Navigate billing and payment systems. (INS128, INS131)
9. Compare and contrast types of auto insurance coverage. (INS129, INS130)
10. Explain insurance contract stipulations to customers. (INS129, INS130)
11. Demonstrate ability to adjust insurance coverage on an existing policy. (INS129, INS130)
12. Complete policy cancellation and reinstatement procedures. (INS131)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: May 5, 2020

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.