MCCCD Program Description

Major: 5210N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 16 CIP Code: 52.0411	Primary College: Rio Salado College Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in insurance customer service programs. The courses will cover various personal insurance operations, including account research, payments, and quotes in addition to guidelines and procedures for handling commercial property policies. Principles of insurance, regulations, and service culture objectives and standards will be emphasized.

Required Courses

CSR211 Auto Insurance Quotes 3
CSR212 Automobile Insurance Operations I 3
+ CSR220 Sales and Retention 2
+ INS150 Introduction to Personal Lines Policies 3
+ INS151 Introduction to Commercial Property Policies 3
+ INS155 Fire Product Procedures 2

Credits: 16

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Access appropriate systems and screens for researching and completing customer requests. (CSR211, CSR212, CSR220, INS150, INS151, INS155) 2. Use appropriate insurance terminology. (CSR211, CSR212, CSR220, INS150, INS151, INS155) 3. Use system tools to rate a driver. (CSR211, CSR212, INS150) 4. Process internal and external correspondence inquiries. (CSR212) 5. Complete customer service solutions processes. (CSR212, CSR220) 6. Determine customer need. (CSR212, CSR220, INS150, INS151, INS155) 7. Demonstrate service culture objectives and standards. (CSR220) 8. Differentiate between types of personal and commercial property. (INS150, INS151) 9. Explain exclusions and endorsements. (INS150, INS151) 10. Differentiate between various types of coverages. (INS150, INS151, INS155) 11. Explain principles of insurance, contracts and the role of regulation in the insurance industry. (INS150, INS151, INS155) 12. Review procedures for rating a policy. (INS150, INS155) 13. Use state specific guidelines and procedures. (INS155) 14. Complete fire policy transactions. (INS155)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: May 5, 2020

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.