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Center for Curriculum and Transfer Articulation
Major: 5131N
First Term: 2020 Spring   
Award: CCL  
Total Credits: 15
CIP Code: 52.0411

Instructional Council: Business/Management (03)
GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as:
43-4051.00 Customer Service Representatives

Description: The Certificate of Completion (CCL) in Property Insurance: Customer Service program is designed to provide students with foundational knowledge and skills to meet job requirements in property insurance. The courses cover customer service strategies and procedures for issuing and servicing homeowner, rental, and personal property insurance. Coverages and policies are emphasized.

Required Courses
CSR118 Property Insurance Financial Security Customer Service 1
CSR119 Introduction to Homeowner Insurance Customer Service 2
CSR120 Homeowner Policy Issuance Customer Service 2
CSR121 Homeowner Policy Servicing Customer Service 2
CSR122 Introduction to Unit Owner Policy Customer Service 2
CSR123 Introduction to Rental Property Insurance Customer Service 2
CSR124 Renters/Valuable Personal Property Customer Service I 2
+ CSR125 Renters/Valuable Personal Property Customer Service II 2
Credits: 15

Learning Outcomes
1. Assess members financial security needs. (CSR118)
2. Utilize different insurance systems to collect, analyze, and communicate member information. (CSR118, CSR119, CSR120, CSR121, CSR122, CSR123, CSR124, CSR125)
3. Demonstrate professional behavior during interactions with members. (CSR118, CSR119, CSR120, CSR121, CSR122, CSR123, CSR124, CSR125)
4. Explain how the dwelling size, layout, and common materials impact terms of the homeowner policy. (CSR119, CSR120, CSR121)
5. Summarize procedures for homeowner policy issuance and servicing components. (CSR119, CSR120, CSR121)
6. Differentiate between various property insurance components, terms, and policies. (CSR119, CSR120, CSR121, CSR122, CSR123, CSR124, CSR125)
7. Practice procedures for handling member coverage inquiries and managing their accounts. (CSR119, CSR120, CSR121, CSR122, CSR123, CSR124, CSR125)
8. Demonstrate procedures for servicing, cancelling, and rewriting Unit Owners Policy (UOP). (CSR121)
9. Summarize guidelines for policy modifications such as cancelling members policies and declining customers who inquire for rental property insurance. (CSR124, CSR125)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.