MCCCD Program Description

Major: 5634N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 2023 Summer Award: CCL Total Credits: 10 CIP Code: 52.0207	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management (03) GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers 43.4051.00 Customer Service Representatives 43-4031.03 License Clerks

Description: The Certificate of Completion (CCL) in Motor Vehicle: Customer Service program is designed to provide students with the training required for employment in the Arizona State Motor Vehicle Division. Courses will cover the use of a computerized account maintenance system, records administration, title and registration issues, driver license procedures, documentation, and communication skills.

Required Courses

CSR107 Driver License Basic Procedures 2
CSR111 Motor Vehicle Customer Service 3
CSR113 Motor Vehicle Title and Registration Administration 3
CSR115 Privilege Restriction Documentation 2

Credits: 10

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Complete driver license basic procedures. (CSR107) 2. Explain and use a computerized account maintenance system. (CSR107, CSR111, CSR113, CSR115) 3. Demonstrate procedures for making adjustments to customer records. (CSR107, CSR111, CSR113, CSR115) 4. Demonstrate procedures for completing actions on a customer account. (CSR107, CSR111, CSR113, CSR115) 5. Demonstrate characteristics of effective customer service. (CSR111, CSR113) 6. Complete motor vehicle division records administration procedures. (CSR111, CSR113) 7. Explain and complete procedures for title issues. (CSR113) 8. Summarize registration administration procedures. (CSR113) 9. Complete title exchange documentation and procedures. (CSR113) 10. Explain and demonstrate privilege restriction documentation and procedures. (CSR115)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.