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Center for Curriculum and Transfer Articulation
Major: 5659N
First Term: 2020 Fall   
Award: CCL  
Total Credits: 11
CIP Code: 52.0411

Instructional Council: Occupational Administrators (53)
GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as:
43-4051.00 Customer Service Representatives
43-4061.00 Eligibility Interviewers, Government Programs


Description: The Certificate of Completion (CCL) in Human Services-Unemployment Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in unemployment insurance programs. The courses will cover interviewing techniques, documentation and eligibility determinations in addition to chargeability, adjudication, and advanced eligibility issues.



Required Courses
HSA119 Unemployment Insurance Customer Service I 3
+ HSA121 Unemployment Insurance Customer Service II 2
+ HSA122 Unemployment Insurance Claims Taking 2
+ HSA124 Unemployment Insurance Adjudication I 2
+ HSA126 Unemployment Insurance Adjudication II 2
Credits: 11

Learning Outcomes
1. Review steps in an unemployment insurance claim. (HSA119, HSA121)
2. Process claims information. (HSA119, HSA121)
3. Complete unemployment claims interviews. (HSA119, HSA121, HSA122)
4. Summarize unemployment insurance claim representative procedures. (HSA119, HSA121, HSA122, HSA124, HSA126)
5. Complete inquiry calls. (HSA121)
6. Determine chargeability. (HSA122, HSA124)
7. Demonstrate procedures for completing special types of adjudications. (HSA124, HSA126)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.





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