Major: 5171N
Catalog Year: 2023-2024
Effective Term: 2020 Spring
Last Admit Term: 2021 Summer
Award: CCL Total Credits: 9-12 CIP Code: 52.0411 |
Primary College:
Initiating College: Rio Salado College
Program Availability: Not Found
Program Availability: College-Specific
Field of Interest: Business, Entrepreneurialism and Management
Instructional Council: Business/Management (03) GPA: 2.00 |
SOC Code: Upon completion of this certificate, students may pursue a career as:
43-4051.00 Customer Service Representatives |
Program Prerequisites: None
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Required Courses | |||||||||||
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CSR207 Automobile Policy Adjustment 3 | Credits: 9-12 |
Restricted Electives | |||
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General Electives | |||
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Learning Outcomes | |||
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1. Explain and practice discounting insurance rates for qualifying customers. (CSR207)
2. Explain insurance contract stipulations to customers. (CSR207) 3. Demonstrate the ability to adjust insurance coverage on an existing customer`s policy. (CSR207, CSR214) 4. Demonstrate effective customer service skills. (CSR207, CSR214) 5. Summarize procedures for automobile insurance member services representatives. (CSR212) 6. Summarize underwriting considerations and risks, and the criteria used. (CSR212) 7. Use vehicle operator rating factors to determine automobile policy rates. (CSR212) 8. Use a computer to input and maintain customer data. (CSR212, CSR214) 9. Explain procedures for phone operation and direct sales computer systems. (CSR212, CSR214) 10. Explain insurance terms, contracts, claims, and policies. (CSR213) 11. Summarize types of loss, exclusions, and credits available to members. (CSR213) 12. Explain procedures for sharing confidential information and security responsibilities. (CSR213) OR 1. Summarize insurance eligibility determination guidelines. (CSR200) 2. Demonstrate effective customer service skills. (CSR200, CSR207, CSR214) 3. Summarize procedures for automobile insurance member services representatives. (CSR200, CSR212) 4. Explain insurance terms, contracts, claims, and policies. (CSR200, CSR213) 5. Explain and practice discounting insurance rates for qualifying customers. (CSR207) 6. Explain insurance contract stipulations to customers. (CSR207) 7. Demonstrate the ability to adjust insurance coverage on an existing customer`s policy. (CSR207, CSR214) 8. Summarize underwriting considerations and risks, and the criteria used. (CSR212) 9. Use vehicle operator rating factors to determine automobile policy rates. (CSR212) 10. Use a computer to input and maintain customer data. (CSR212, CSR214) 11. Explain procedures for phone operation and direct sales computer systems. (CSR212, CSR214) 12. Summarize types of loss, exclusions, and credits available to members. (CSR213) 13. Explain procedures for sharing confidential information and security responsibilities. (CSR213) | |||
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: December 10, 2019 |