Center for Curriculum and Transfer Articulation
Major: 5147
First Term: 2018 Fall   
Award: CCL  
Total Credits: 19 - 23
CIP Code: 52.0401
Occupational Area: Business, Management, and Administration

Instructional Council: Computer Information Systems (12)

GPA: 2.00
SOC Code: 43-6011.00

Description: The Certificate of Completion (CCL) in Computer Applications: Microsoft Office Specialist/Advanced program provides advanced skills in computer software applications for a wide variety of occupations. Coursework includes advanced software applications in word processing, electronic spreadsheets, and other office skills. This certificate program is designed to assist students in preparing for the expert examinations for certification as a Microsoft Office Specialist.

Consumer Program Costs and Career Information:
Track I
Track II

Suggested Course Plan Sequenced by Semester

Required Courses
GBS104 Quality Telephone Techniques 1
OAS101 Computer Typing I: Keyboarding and Formatting 3
OAS108 Business English 3
CSM/TQM101 Quality Customer Service 3

Student must select one (1) of the following two (2) tracks:

Track I: Credits: 6
+ BPC210 Advanced Computer Usage and Applications 3
+ BPC250 Post Advanced Computer Usage and Applications 3

Track II: Credits: 10
BPC100CD Living Online (1) OR
BPC106AH MS Outlook: Level I (.5) AND
+ BPC106BH Microsoft Outlook: Level II (.5) 1

CIS114AE Excel: Level I (1) AND
+ CIS114BE Excel: Level II (1) AND
+ CIS114CE Excel: Level III (1) OR
CIS114DE Excel Spreadsheet (3) 3

CIS113DE Microsoft Word: Word Processing 3
+ CIS213DE Advanced Microsoft Word: Word Processing 3
Credits: 16-20

Program Competencies
1. Create spreadsheets for use in business decisions. (BPC210, BPC250, CIS114AE, CIS114BE, CIS114CE, CIS114DE)
2. Produce professionally formatted documents using word processing. (BPC210, BPC250, CIS113DE, CIS213DE)
3. Use correct English grammar in written communication. (OAS108)
4. Describe ways to create and enhance customer satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service. (TQM101)
5. Perform advanced applications in word processing, spreadsheet, database, presentation, integration and Internet; explore appropriate computer ethics. (BPC210, BPC250)
6. Perform advanced microcomputer applications in word processing; spreadsheet, database and presentation software; explore advanced business computer concepts. (BPC210, BPC250)
7. Demonstrate a professional/positive image over the phone. (GBS104)
8. Apply and define keyboard mastery and proper basic formatting of documents. (OAS101)
9. Create, modify, and store mail messages using the special features and concepts of a desktop information management system. (BPC106AH, BPC106BH)
10. Apply fundamental network and Internet concepts and terminology for business and personal computers. (BPC100CD)
MCCCD Governing Board Approval Date: December 10, 2013

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.