Field of Interest: Computer and Information Technology
Instructional Council: Computer Information Systems (12)
GPA: 2.00
SOC Code: 15-1151
Description: The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.
Program Notes: Students must earn a grade of C or better for all courses listed in the program.
+ indicates course has prerequisites and/or corequisites.
++ indicates any suffixed courses.
This program will be replaced by: CCL/5043 Desktop Support
Admission Criteria:
Program Prerequisites: None
Program Prerequisites
Credits:
Required Courses
CIS105 Survey of Computer Information Systems (3) OR
BPC110 Computer Usage and Applications (3) 3
+ BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3
+ MST150++ Any Microsoft Windows Operating System course 3
CNT140AA Introduction to Networks 4
Credits: 13
Restricted Electives
+ CNT150AA Cisco - Routing and Switching Essentials 4
+ BPC270 A+ Exam Prep: Operating System Configuration and Support 3
CIS126DL Linux Operating System 3
+ CIS238DL Linux System Administration (3) OR
+ CIS240DL Linux Network Administration (3) 3
MST158++ Any Installing and Configuring Windows Server course (4) OR
MST155++ Any Configuring Advanced Windows Server course (4) OR
MST157++ Any Administering Windows Server course (4) 4
Credits: 6-8
General Electives
Credits:
Program Competencies
1. List and describe fundamental computer concepts and perform elementary word processing, spreadsheet, database, and programming applications.(CIS105, BPC110)
2. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
3. Implement and configure administrative tools.(MST150++)
4. Analyze network topologies, IP addressing, and basic network design.(CNT140AA)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: October 24, 2017
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the
curricular process, course and program information is subject to change in order to reflect the most current information available.
