MCCCD Program Description

Major: 5405 Catalog Year: 2023-2024 Effective Term: 2017 Fall Last Admit Term: 2018 Summer Award: CCL Total Credits: 25-27 CIP Code: 19.0902	Primary College: Initiating College: Mesa Community College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific Field of Interest: Not Found Instructional Council: Family and Consumer Sciences (34) GPA: 2.00
SOC Code: 27.1022

Description: The Certificate of Completion (CCL) in Retail Sales Manager is designed for students with an interest in retail store management. Students learn about apparel and retail store management, merchandising, salesmanship, customer service, basic computer systems, and human resources. They develop the ability to train and manage personnel in a store, display and merchandise their areas or store, effectively train personnel to sell the merchandise, and manage stocks and profitability. Completers of this certificate will have interned with a store manager for a minimum of 240 hours. Career placement would be at the Department or Area Sales Manager position.

Consumer Program Costs and Career Information

Suggested Course Plan Sequenced by Semester

Required Courses

BPC110 Computer Usage and Applications (3) OR
CIS105 Survey of Computer Information Systems (3) 3

MKT/TEC200 Retail Buying (3) OR
MGT229 Management and Leadership I (3) OR
MGT253 Owning and Operating a Small Business (3) 3

MKT/TEC151 Display and Visual Merchandising 3
TEC222 Textiles 3
TEC250 Apparel Quality Analysis 3
+TEC255 Fashion Retail Merchandising 3

CSM/TQM101 Quality Customer Service (3) OR
+TEC260 Fashion Sales Management (3) 3

TEC272++ Any Retail Merchandising Internship course(s) 1-3

Credits: 22-24

Restricted Electives
	Credits:

General Electives
	Credits:

Program Competencies
1. Describe basic CIS/Computer concepts and programming techniques. (BPC110, CIS105) 2. Apply management techniques to finance and control, merchandising, sales, promotion, operations, and stock shrinkage. (MGT229, MGT253, MKT/TEC200, TQM101, TEC260) 3. Demonstrate the dynamics and interactions characteristic of groups within an organizational environment. (MKT/TEC200, MGT229, MGT253) 4. Interpret daily, weekly, or monthly stock and sales reports to evaluate past performance, appraise current plans, and make future plans. (TEC255) 5. Utilize sales presentation skills as they relate to the fashion industry. (MKT/TEC151) 6. Coordinate displays, advertising, and personal selling efforts. (MKT/TEC151) 7. Identify and select specific merchandise which will satisfy the needs and wants of potential customers. (TEC222) 9. Identify fabric and its performance characteristics which consumers want in the use and care of merchandise. (TEC222) 9. Analyze quality differences for ready-to-wear apparel. (TEC250) 10. Explain internship in retail sales management. (TEC272++) 11. Describe ways to create customer satisfaction in the credit/financial industry including responsiveness, reliability, empathy and tangible service. (TEC272++) 12. Explain the sewing process and use of pressing equipment and sewing tools appropriately when constructing apparel. (TEC250)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: March 28, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.