powered by
Center for Curriculum and Transfer Articulation
Major: 3715
Effective Term: 2019 Summer   

Award: AAS
Total Credits: 61-64
CIP Code: 49.0104
Instructional Council: Occupational Administrators (53)
GPA: 2.00
SOC Code: 11-3071?


Description: The Associate in Applied Science (AAS) in Airline Operations program is designed to provide students with the opportunity to specialize in airline business operations while still meeting the rigid Federal Aviation Administration requirements. Students will focus on airline reservations, ticketing services, and customer service procedures.



Required Courses
Certificate of Completion in Organizational Leadership (5731) 18 OR

Certificate of Completion in Quality Customer Service (5728) 16-17 AND

CCL/5541N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Airline Operations: Reservations and Ticketing Services (5541N) 10

Credits: 26-28

Program Competencies
CCL in Organizational Leadership (5731)
1. Acquire and evaluate data, interpret information and communicate effectively in business situations. (GBS233)
2. Demonstrate skills in leading, negotiating, and working in harmony with others in a business setting. (GBS110, MGT251)
3. Describe organizational structures and the functions of planning, directing and evaluating in a business setting. (MGT175, TQM240)
4. Apply current technology to specific business tasks. (CIS105, BPC110)
5. Describe the function of social, organizational, economic and technological systems. (GBS151)
6. Demonstrate effective allocation of time, money, materials, space and personnel. (MGT101, MGT229)

OR

CCL in Quality Customer Service (5728)
1. Demonstrate effective listening and interpersonal communication skills. (COM110, MGT101)
2. Demonstrate effective skills in creating a supportive working climate. (COM110, MGT101)
3. Identify the principal nonverbal signals used in employee communication. (COM110, MGT101)
4. Describe ways to create satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service. (CSM/TQM101)
5. Identify criteria used to determine quality in a service industry and explain differences between services with and without quality. (CSM/TQM101)
6. Demonstrate effective written communication skills. (GBS120, GBS233)
7. Communicate information and ideas in clear, concise and correct business writing style. (GBS120, GBS233)
8. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics. (GBS175)
9. Identify and describe the types of conflict and define factors that lead to escalation and de-escalation of a dispute. (TQM230)
10. Describe techniques for successfully effecting change in the work environment. (TQM230)

AND

CCL in Airline Operations: Reservations and Ticketing Services (5541N)
1. Summarize reservations and ticketing procedures. (AIR160, AIR161, AIR163)
2. Use a computerized reservations system. (AIR160, AIR161, AIR163, AIR165)
3. Summarize procedures for handling special requests and seat assignments. (AIR160, AIR163)
4. Explain various fare rules and procedures for pricing and selling fares. (AIR160, AIR165)
5. Create, price and change itineraries/flights for airline passengers. (AIR160, AIR165)
6. Explain and use various booking codes. (AIR161)
7. Demonstrate ability to complete and retrieve a Passenger Name Record (PNR). (AIR161, AIR163)
8. Summarize privacy act and procedures on when to release passenger information. (AIR165)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: March 26, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.