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Center for Curriculum and Transfer Articulation
Major: 3115
First Term: 2018 Summer   
Award: AAS
Total Credits: 60
CIP Code: 52.0411

Instructional Council: Occupational Administrators (53)
GPA: 2.00
SOC Code: 43-4051 


Description: The Associate in Applied Science (AAS) in Broadband Telecommunications program is designed to provide students with the training required for employment in the broadband telecommunications industry. The program covers telecommunications issues and procedures in the areas of account services, technical support services, and field operations. Courses focus on customer interaction and technical operations in the various areas of telecommunications including telephone, television, and high speed internet.



Required Courses
CCL/5199N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Broadband Telecommunications (5199N) (12-13)
OR
CCL/5641N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Broadband Telecommunications: Field Operations (5641N) (12) 12-13
Credits: 12-13

Program Competencies
CCL in Broadband Telecommunications
1. Create and modify a customer`s digital telephone service. (CSR215, CSR225)
2. Practice various customer service communication techniques. (CSR215, CSR225, CSR226, TLT154)
3. Summarize various telecommunications services including credit checks, deposit collection, Internet connections and digital television upgrades. (CSR215, CSR225, TLT154)
4. Input data into a digital telecommunication database. (CSR225, CSR228)
5. Summarize procedures for navigating a digital telecommunication database. (CSR225, CSR228, TLT154)
6. Log-on to a computer workstation and manage computer files and folders. (CSR225, CSR228 TLT154)
7. Summarize the advantages and disadvantages of various Internet connection types and phone service types. (CSR225, TLT152)
8. Describe various industry packages and plans. (TLT154)

AND

9. Demonstrate skills and behaviors necessary for successful and effective completion of inbound sales and retention calls. (CSR220)
10. Summarize billing procedures, collection policies, direct deposit procedures and credit policies to customers. (CSR224)
11. Apply payments and service adjustments to a customer`s account. (CSR224)
12. Compare and contrast video, internet, and telephone services. (TLT152)
13. Review advantages and disadvantages of telecommunications product types and various features associated with each service. (TLT152)

OR

9. Schedule home repair visits for various digital telecommunication services. (TLT155, TLT160)
10. Explain use of telephony, video, and high-speed internet features. (TLT155, TLT160, TLT163)
11. Resolve various digital service interruptions for customers. (TLT155, TLT160, TLT163)
12. Use a digital telecommunications database. (TLT155, TLT160, TLT163)
13. Troubleshoot various telecommunication service issues. (TLT155, TLT160, TLT163)
14. Identify and correct various telecommunication service reception problems. (TLT160, TLT163)

OR

CCL in Broadband Telecommunications: Field Operations
1. Explain drop connection procedures. (TLT142, TLT144)
2. Complete customer cable digital video signal reception establishment procedures. (TLT142, TLT143, TLT144)
3. Practice planning and installation procedures for Community Antenna Television (CATV) service to a customer address. (TLT142, TLT143, TLT144)
4. Explain basic CATV system operation information. (TLT142, TLT143, TLT144)
5. Demonstrate procedures for completing telephone network installation procedures. (TLT149
6. Explain component connection and basic electronics principles. (TLT149)
7. Summarize various high speed internet products and services. (TLT162, TLT163)
8. Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
9. Demonstrate navigation of operating systems and troubleshooting common problems and procedures. (TLT163)
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: May 1, 2018

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.