Major: 3715
Catalog Year: 2023-2024
Effective Term: 2018 Spring
Last Admit Term: 2019 Spring
Award: AAS Total Credits: 61-64 CIP Code: 49.0104 |
Primary College:
Initiating College: Rio Salado College
Program Availability: Not Found
Program Availability: College-Specific
Field of Interest: Applied Technology
Instructional Council: Occupational Administrators (53) GPA: 2.00 |
SOC Code: 11-3071?
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Program Prerequisites: None
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Required Courses | |||||||||||
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Certificate of Completion in Organizational Leadership (5731) 18 OR | Credits: 26-29 |
Restricted Electives | |||
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Students must choose 10-13 industry/job specific elective credits and have them approved by the department chair. | Credits: 10-13 |
General Electives | |||
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| Credits: |
General Education Requirements | |||
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General Education Requirement | Credits: 22-25 | ||
General Education Core | Credits: 12-15 | ||
First-Year Composition | Credits: 6 | ||
+ ENG101 First-Year Composition (3) AND
+ ENG102 First-Year Composition (3) OR + ENG111 Technical and Professional Writing (3) 6 | |||
Oral Communication | Credits: 3 | ||
COM100 Introduction to Human Communications (3) OR
COM230 Small Group Communications (3) 3 | |||
Critical Reading | Credits: 0-3 | ||
+ CRE101 College Critical Reading and Critical Thinking (3) OR
+ CRE111 Critical Reading for Business and Industry (3) OR Equivalent as indicated by assessment 0-3 | |||
Mathematics | Credits: 3 | ||
+ MAT112 Mathematical Concepts and Applications (3) OR
Satisfactory completion of a higher level mathematics course 3 | |||
General Education Distribution | Credits: 10 | ||
Humanities, Arts and Design | Credits: 3 | ||
Any approved general education course from the Humanities, Arts and Design area. 3 | |||
Social-Behavioral Sciences | Credits: 3 | ||
Any approved general education course from the Social and Behavioral Sciences area. 3 | |||
Natural Sciences | Credits: 4 | ||
Any approved general education course from the Natural Science area. 4 | |||
Program Competencies | |||
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CCL in Organizational Leadership (5731)
1. Acquire and evaluate data, interpret information and communicate effectively in business situations. (GBS233) 2. Demonstrate skills in leading, negotiating, and working in harmony with others in a business setting. (GBS110, MGT251) 3. Describe organizational structures and the functions of planning, directing and evaluating in a business setting. (MGT175, MGT229) 4. Apply current technology to specific business tasks. (CIS105, BPC110) 5. Describe the function of social, organizational, economic and technological systems. (GBS151) 6. Demonstrate effective allocation of time, money, materials, space and personnel. (MGT101, TQM240) OR CCL in Quality Customer Service (5728) 1. Demonstrate effective listening and interpersonal communication skills. (COM110) 2. Demonstrate effective skills in creating a supportive working climate. (COM110) 3. Identify the principal nonverbal signals used in employee communication. (COM110) 4. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics. (GBS175) 5. Describe ways to create satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service. (TQM101) 6. Identify criteria used to determine quality in a service industry and explain differences between services with and without quality. (TQM101) 7. Demonstrate effective written communication skills. (TQM105, GBS233) 8. Communicate information and ideas in clear, concise and correct business writing style. (TQM105, GBS233) 9. Identify and describe the types of conflict and define factors that lead to escalation and de-escalation of a dispute. (TQM230) 10. Describe techniques for successfully effecting change in the work environment. (TQM230) AND CCL in Airline Operations: Reservations and Ticketing Services (5541N) 1. Summarize reservations and ticketing procedures. (AIR160, AIR161, AIR163) 2. Use a computerized reservations system. (AIR160, AIR161, AIR163, AIR165) 3. Summarize procedures for handling special requests and seat assignments. (AIR160, AIR163) 4. Explain various fare rules and procedures for pricing and selling fares. (AIR160, AIR165) 5. Create, price and change itineraries/flights for airline passengers. (AIR160, AIR165) 6. Explain and use various booking codes. (AIR161) 7. Demonstrate ability to complete and retrieve a Passenger Name Record (PNR). (AIR161, AIR163) 8. Summarize privacy act and procedures on when to release passenger information. (AIR165) OR CCL in Airline Operations: Passenger Services (5452N) 1. Write and perform entries related to airline fares and the passenger name record. (AIR103, AIR112) 2. Use the information retrieval system to complete passenger requests. (AIR112) 3. Use automated ticketing and check-in options and procedures. (AIR116) 4. Identify procedures for accepting and ticketing passengers. (AIR112, AIR116) 5. Identify procedures for dealing with hazardous materials. (AIR103) 6. Define various computer terms. (AIR123, BPC+++++, CIS+++++) OR CCL in Airline Operations: Ground Operations (5458N) 1. Summarize procedures for malfunctioning equipment, ramp driving, ground equipment, and Foreign Object Damage (FOD) control. (AIR140) 2. Demonstrate hand signals and non-verbal signals used to enhance communication on the ramp. (AIR140) 3. Compare and contrast pre-arrival, arrival, pre-departure, and departure procedures for various types of aircraft. (AIR142) 4. Summarize procedures for baggage handling, human remains handling, air freight products, and handling the U.S. Mail. (AIR142) 5. Use a computer. (BPC+++++) AND 6. Differentiate between various airline services and procedures for a cargo agent. (AIR121) OR 7. Explain aircraft structural and performance limits. (AIR146) | |||
+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: October 23, 2012 |