MCCCD Program Description

Communication in Business and Professions

Course: COM259

First Term: 1998 Summer I

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Academic
Load Formula: S

Description: Interpersonal, group, and public communication in business and professional organizations. Emphasis on oral communication

MCCCD Official Course Competencies
1. Identify the elements and describe the process of communication. (I) 2. Identify potential barriers to communication and how to avoid them or manage them in a variety of situations. (I) 3. Describe the nature and functions of communication on all levels in organizations. (II) 4. Identify and describe the components of an organization no matter the type. (II) 5. Demonstrate the ability to observe and assess the communication within an organization at all levels. (II) 6. Describe the process of perception and the perceptual problems most commonly found in organizations. (III) 7. Demonstrate the ability to improve one`s self-confidence in communication skills on the job. (III) 8. Identify the components of the listening process and the most common listening problems in indifiduals. (IV) 9. Demonstrate effective listening skills of questioning, paraphrasing, empathizing, and remembering. (IV) 10. Demonstrate the guidelines for the effective delivery of instructions. (IV) 11. Identify the variety of users for nonverbal behaviors in the communication process. (V) 12. Effectively read, interpret, and use nonverbal cues. (V) 13. Identify the variety of management styles and the impact of each upon the communication within an organization. (VI) 14. Describe the impact of leadership style on the functioning of a group and the process of change within a group. (VI) 15. Identify the areas of concern in interpersonal relations and demonstrate skills of relational and conflict management. (VII) 16. Manage a simulated conflict situation using interpersonal skills. (VII) 17. Identify the different interpersonal styles and how to communicate in each style as the situation may require. (VII) 18. Plan and conduct a variety of interviews used in organizations, to include employment, appraisal, and counseling. (VIII) 19. Plan and conduct a group meeting. (IX) 20. Identify the elements which compose an effective work group and conduct an assessment of a group. (IX) 21. Plan and organize a speech using a variety of organizational strategies and patterns. (X) 22. Deliver a formal presentation for a specified audience. (XI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. The Communication Process A. Definitions and Elements B. Potential Barriers C. Responsibilities of Communicators D. Models of Communication E. Sender/Receiver Skills F. Feedback and Responsiveness II. Communication in the Organizational Setting A. Organization Theories B. Functions of Communication C. Structural Components D. Psychological Climate E. Organizational Culture F. Physical Environment G. Flow of Communication H. Tools of Analysis I. Suggestions for Training and Improvement III. Perception and Its Impact A. Definitions and Elements B. Blocks to Perception C. Perceptual Problems in Work Settings D. Image and Image Management E. Positive Role Behavior F. Strategies for Differences IV. Listening A. Definitions and Elements B. Bad Habits and How to Overcome Them C. Barriers to Effective Listening D. Listening and Response Styles E. Payoffs for Listening F. Development of Listening Skills G. Practice Instruction Exercises V. Nonverbal Behaviors A. Definition and Elements B. Types of Nonverbal Behaviors C. Uses of Nonverbal Behavior D. Business Symbols E. Office Space and Environments F. Messages and Transactions G. Improving Nonverbal Skills H. Reading Behaviors and Perception Checking VI. Managing in an Organization A. Functions of Communication B. Leadership Styles and Functions C. Skills for Managing Others D. Skills for Managing Change E. Situation Mangement F. Working with Different People VII. Interpersonal Relations A. Definition and Elements B. Relationship Development C. Interpersonal Concerns D. Communication Styles E. Interpersonal Skills F. Understanding Power and Influence G. Managing Conflict VIII. Interviews (Preparation for Success) A. Definitions and Elements B. Types and Purposes of Interviews C. Structure of Interviews D. Questions and Development of Information E. Interviewer and Interviewee Concerns F. Model Interview Practice G. Managing the Interview IX. Groups and Meeting Management A. Profile of an Effective Workgroup B. Definition and Elements C. Organized Meeting Procedures D. Characteristics of Problem-Solving E. Selecting Group Format F. Avoiding Group Think G. Planning and Conducting a Meeting H. Leader Responsibilities I. Group Discussion Skills J. Roles People Play X. Preparation and Organization of Speeches A. Audience Analysis B. Outline Method and Organization C. Types and Purposes of Speeches D. Using Information for Impact XI. Delivery Style of Speeches A. How to Work with Nerves B. How to Work with Visual Aids C. How to Look and Sound Audible D. Notes or No Notes E. Before, During, and After the Speech

MCCCD Governing Board Approval Date: 2/24/1998

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.