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Center for Curriculum and Transfer Articulation
Customer Service Consultations and Troubleshooting Lab
Course: CSR178

First Term: 2018 Spring
 Laboratory   1.0 Credit(s)   2.0 Period(s)   1.7 Load  
Subject Type: Occupational
Load Formula: S- Standard


Description: Practical application of strategies and procedures for conducting customer consultations and troubleshooting.



MCCCD Official Course Competencies
1. Demonstrate procedures for troubleshooting branding issues. (I)
2. Complete customer consultations. (I-III)
3. Demonstrate procedures for troubleshooting productivity issues. (II)
4. Demonstrate procedures for troubleshooting presence issues. (III)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Branding
   A. Strategies
   B. Domains
   C. Troubleshooting
   D. Consultations
II. Productivity
   A. Products
   B. Troubleshooting
   C. Consultations
III. Presence
   A. Hosting
   B. File Transfer Protocol (FTP)
   C. Security
   D. Services
   E. Troubleshooting
   F. Consultations
 
MCCCD Governing Board Approval Date: December 12, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.