MCCCD Program Description

Major: 5186N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 16 CIP Code: 43.0302	Primary College: Rio Salado College Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: RS Field of Interest: Behavioral Science and Human Services Instructional Council: Administration of Justice Studies GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-5031.00 Police, Fire, and Ambulance Dispatchers

Description: The Certificate of Completion (CCL) in Emergency Communications is designed to provide students with the training required for employment in the emergency communications industry. Courses will cover an introduction to computer aided dispatch, emergency call basics, and emergency communications personnel responsibilities in addition to an introduction to and use of the Incident Command System. Also covers the National Incident Management System (NIMS), 911 policies and procedures and Critical Incident Stress Management (CISM).

Learning Outcomes
1. Explain basic dispatch protocol and functions. (LET180, LET181) 2. Demonstrate communications procedures for high risk environments. (LET180, LET181, LET182) 3. Demonstrate Incident Command System (ICS) responsibilities and implementation procedures. (LET180, LET181, LET182, LET185) 4. Demonstrate emergency communications procedures. (LET182, LET185) 5. Use radio dispatch cards and codes. (LET182, LET185, LET186) 6. Compare various location systems. (LET184) 7. Assess emergency call information. (LET184, LET185, LET186) 8. Use department phonetic alphabet, common terms, and abbreviations. (LET184, LET185, LET186) 9. Explain the role of the National Incident Management System (NIMS). (LET185) 10. Summarize online crime reporting website procedures for access and reporting. (LET185) 11. Complete alarm calls. (LET185) 12. Explain Computer Aided Dispatch (CAD) reporting requirements. (LET185) 13. Demonstrate procedures for managing specific emergency situations. (LET185, LET186) 14. Compare Critical Incident Stress Management (CISM) resources. (LET186)

Program Notes
This program is not eligible for Title IV Federal Financial Aid. Students must earn a grade of C or better in all courses within the program.

Admission Criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Required Courses

LET180 Introduction to Computer Aided Dispatch 2
LET181 Emergency Communications Personnel 2
LET182 Emergency Communications Procedures 3
LET184 Introduction to 911 Call Basics 3
LET185 911 Policies and Procedures 3
LET186 Specialized 911 Call Procedures 3

Credits: 16

Restricted Electives
	Credits:

General Electives
	Credits:

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.

MCCCD Governing Board Approval Date: June 23, 2020

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.