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Center for Curriculum and Transfer Articulation
Major: 5104N
First Term: 2020 Fall   
Award: CCL  
Total Credits: 13
CIP Code: 44.0000

Instructional Council: Occupational Administrators (53)
GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as:
11-9151.00 Social and Community Service Managers
21-1093.00 Social and Human Service Assistants
21-1099.00 Community and Social Service Specialists, All Other


Description: The Certificate of Completion (CCL) in Human Services-Specialist: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in federal and state assistance programs. Courses will cover case management techniques, job evaluations, dispute resolutions, and grievance procedures.

Learning Outcomes
1. Summarize the process for referral and selection in employment assistance programs. (HSA160, HSA161)
2. Process payments. (HSA160, HSA161)
3. Establish and complete case records. (HSA160, HSA161, HSA162, HSA163, HSA164)
4. Summarize the importance of assessments and reassessment. (HSA160, HSA161, HSA164)
5. Process various employee assistance documents. (HSA161, HSA162, HSA163, HSA164)
6. Practice data entry activities. (HSA162)
7. Summarize procedures and process dispute resolutions. (HSA163, HSA164)
8. Inform participants of their rights regarding the grievance process. (HSA163, HSA164)
9. Summarize and document retention procedures. (HSA164)
Program Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
+ indicates course has prerequisites and/or corequisites.


Required Courses
HSA160 Employment Assistance Administration 3
+ HSA161 Employment Assistance Administration Lab 3
+ HSA162 Employment Assistance Account Entries 1
+ HSA163 Employment Assistance Case Management 3
+ HSA164 Employment Assistance Case Management Lab 3
Credits: 13

+ indicates course has prerequisites and/or corequisites.
++ indicates that any suffixed course may be selected.
MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.





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